Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Hay

Wellington

Summary

Dynamic sales professional with a proven track record at Danske Mobler, excelling in customer relationship management and consultative sales. Adept at boosting customer satisfaction through personalized consultations and strategic product recommendations. Skilled in objection handling and staff training, consistently achieving sales targets and fostering client loyalty.

Overview

29
29
years of professional experience

Work History

Sales Consultant

Danske Mobler
11.2022 - 12.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Strengthened client loyalty by delivering exceptional service beyond expected standards.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.

Administrative Assistant

Bebans Glass
06.2021 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Tax Consultant

Tax Link
05.2018 - 03.2020
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
  • Negotiated payment plans with taxing authorities on behalf of financially distressed clients, easing their burden.
  • Offered clients recommendations to reduce tax liabilities.
  • Calculated estimated tax payments for clients.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Sales Manager

Hannahs Shoes Nothlands Mall
02.1998 - 12.1999
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Sales Assistant

Hannahs Shoes Lower Hutt
12.1995 - 01.1998
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Education

Heretaunga College
Upper Hutt, WGN

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Product and service sales
  • Customer service
  • Customer relationship building
  • Sales consultation
  • Product and service knowledge
  • Staff training

Timeline

Sales Consultant

Danske Mobler
11.2022 - 12.2024

Administrative Assistant

Bebans Glass
06.2021 - 04.2022

Tax Consultant

Tax Link
05.2018 - 03.2020

Sales Manager

Hannahs Shoes Nothlands Mall
02.1998 - 12.1999

Sales Assistant

Hannahs Shoes Lower Hutt
12.1995 - 01.1998

Heretaunga College

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Natalie Hay