Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Natalie Jeans

Te Atatu,AUK

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

26
26
years of professional experience

Work History

General Manager

PSP Limited
02.2023 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and implemented strategies to increase sales and profitability.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

National Sales Manager

PSP Limited
12.2018 - 02.2023
  • Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Established strong partnerships with channel partners for seamless distribution of products across various regions.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

North Island Sales Manager

PSP Limited
06.2016 - 12.2018
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Facilitated business by implementing practical networking techniques.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Key Account Manager

Soar Print
04.2014 - 06.2016
  • Assist customers to meet all their internal and external requirements through print services in a consultative approach
  • Manage and build effective relationships with customers to meet satisfaction levels for both internal and external parties
  • Sales reporting and documentation management for company analysis on monthly basis
  • Consistent application of all sales tools and methodologies to improve and support the needs of the customer
  • Working with other team members across the business to effectively meet customer’s requirements and deadlines
  • Identification of new prospects.

Account Director

Coats Design
08.2012 - 04.2014
  • Day to day client/trade meetings and liaison
  • Building confident and helpful relationships with clients/suppliers
  • Taking detailed client briefs and developing briefs into marketing strategies for design development, coordinating project information
  • Copywriting / editing / proofing as required
  • Presenting design concepts to client, writing supportive presentation rationales and strategy documents
  • Preparing competitive estimates and monitoring budget, budget forecasts
  • Coordinating and trafficking jobs, monitoring deadlines, running weekly WIP meetings
  • New Business acquisition – actively seeking new business opportunities, identifying potential accounts and setting up a regular programme of contact
  • Assisting in new business presentations, company PR and advertising.

Marketing Coordinator

Unitech Industries
06.2011 - 08.2012
  • Working with the Sales Director and CFO to develop a sound marketing strategy for Unitech Industries
  • Developing marketing plans for each of the companies divisions – Premix, Nutritional Beverages, Animal Health
  • Executing the elements of the main company strategy and subsequent marketing plans
  • Developing briefs for each of the projects required to be fulfilled, sourcing appropriate contractors and managing these relationships– graphic designers, photographers, web designers, videographers, signage companies
  • Researching and building an effective promotional/advertising campaign to build and maintain market share
  • Organising events for staff of 90+.

Sales Manager

ProActive Nutrition
10.2007 - 08.2012
  • Account Management – maintaining current relationships through regular visits to Health food stores, gyms and nutritionists
  • New Business Development – identifying new areas to bring ProActive products to market and pursuing those
  • Management of call cycles and customer database
  • Identifying new products to bring to market
  • Writing product briefs and overseeing development of products
  • Rebranded company and product packaging to increase sales by 34%
  • Identification and organisation of sponsorship of Athletes and sporting events
  • Organising and management of ProActive at industry events and expos
  • Management of stock levels, including maintaining rolling forecasts
  • Building and maintaining relationships with suppliers of raw materials, packaging and contract manufacturing
  • Organising promotional materials
  • Developing marketing plans for the Company and for each product range
  • Maintaining company budget.

Wakeboarding Instructor

Camp Chateaugay
07.2007 - 09.2007

Executive Assistant

Kennet Partners
10.2006 - 07.2007
  • Organising client meetings for 3 Directors calendars
  • Organising travel arrangements for 3 Directors calendars
  • Maintaining company database of prospective clients
  • Organising company events
  • Researching prospective clients
  • Maintaining expense accounts for 3 Directors
  • Assisting CFO with preparation of financial reports.

Marketing Assistant

Unitech Industries
01.1998 - 08.2006
  • Working with the Sales Director to develop advertising plans and execute these
  • Identifying markets to promote into
  • Organising company events
  • Assisting sales team to develop presentations
  • Assisting research and development team to develop products
  • Assisting quality department to sample and submit products and raw materials for testing
  • Assisting warehouse to pick and pack orders
  • Assisting administration team to administer company accounts through producing orders, invoicing/statements and making payments
  • Filing and typing for the Directors.

Education

Bachelor of Business - Double Major – Marketing and Management (HR) -

Auckland University of Technology
01.2005

A Bursary, Sixth Form Certificate, School Certificate -

St Dominics College
01.2000

Skills

  • Excellent Organisation Skills
  • Strong Communication Skills
  • Business Acumen
  • Eye for Detail
  • Supplier Monitoring
  • Staff hiring
  • Expense Control
  • Marketing
  • Performance Evaluations
  • New Business Development
  • Project Management
  • Decision-Making
  • Staff Management
  • Relationship Building
  • Teamwork and Collaboration
  • Business marketing
  • Verbal and written communication
  • Team Leadership
  • P&L Management
  • Goal Setting
  • Customer Relationship Management
  • Data Analysis
  • Business Leadership
  • Cost Reductions
  • KPI Tracking
  • Employee Motivation
  • Sales expertise
  • Problem Resolution

References

  • Roger Klaver, Chief Financial Officer, Unitech Industries, 021 662 240
  • Dean Hodgson, Director, PSP Limited, 027 288 8322

Hobbies and Interests

  • Heavily involved in sports – Premier Hockey player, Club Captain 2011 and President 2012 - 2014 of Western Districts Hockey Club.
  • Hiking – nothing better than on a beautiful day getting out and enjoying the different tracks around Auckland.
  • Cooking - like to think of myself as an Annabel Langbein but others would describe me as more of a Muppet’s Swedish Chef.

Timeline

General Manager

PSP Limited
02.2023 - Current

National Sales Manager

PSP Limited
12.2018 - 02.2023

North Island Sales Manager

PSP Limited
06.2016 - 12.2018

Key Account Manager

Soar Print
04.2014 - 06.2016

Account Director

Coats Design
08.2012 - 04.2014

Marketing Coordinator

Unitech Industries
06.2011 - 08.2012

Sales Manager

ProActive Nutrition
10.2007 - 08.2012

Wakeboarding Instructor

Camp Chateaugay
07.2007 - 09.2007

Executive Assistant

Kennet Partners
10.2006 - 07.2007

Marketing Assistant

Unitech Industries
01.1998 - 08.2006

Bachelor of Business - Double Major – Marketing and Management (HR) -

Auckland University of Technology

A Bursary, Sixth Form Certificate, School Certificate -

St Dominics College

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