Natalie Karen Wilkinson
Papamoa,New Zealand
Summary
Experienced business coach and former restaurant general manager with over 19 years of leadership, client service, and sales experience. Provided guidance to service-based business owners, particularly online fitness professionals, on branding, pricing, sales, retention, and social media strategy for the past 5 years. Successfully managed high-volume restaurants in the UK for 15 years, leading large teams to achieve commercial targets and deliver exceptional customer experiences. Highly organized, people-focused, and results-driven individual seeking a flexible account management position to leverage strengths in relationship-building, territory management, and driving business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Success & Business Coach
This Is Fortis
01.2021 - Current
- Coached online personal trainers on pricing, branding, marketing, sales funnels, and retention strategies
- Supported over 100 clients in improving client lifetime value, converting leads, and achieving revenue goals
- Delivered strategic 1:1 and group coaching via Zoom and messaging platforms
- Provided ongoing performance feedback, business planning, and accountability support
- Helped clients build scalable, client-focused service offerings
Restaurant General Manager
Pizza Hut
01.2006 - 01.2021
- Led daily operations of a high-volume restaurant, managing teams of up to 40 staff
- Delivered consistently strong results across sales targets, labour control, and customer satisfaction
- Responsible for hiring, training, team development, and performance management
- Maintained high standards of health, safety, and service quality
- Collaborated with area leadership on business strategy, cost control, and promotions
- Awarded for staff retention and year-on-year store performance improvements
Education
High School Diploma -
St James
UK09-2005
Internal Leadership & Management Training -
Pizza Hut
Business & Marketing - coaching, marketing, sales strategy
Professional Development
Skills
- Account & Relationship Management
- Sales Strategy & Territory Growth
- FMCG / Hospitality / On-Premise Experience
- Client Success & Retention
- Business Coaching & Consulting
- Team Leadership & Staff Development
- Social Media Strategy & Branding Guidance
- Performance Tracking & Promotional Planning
- Strong Communication & Presentation Skills
- Microsoft Office & CRM Tools
Certification
- Full, clean New Zealand Driver’s Licence
- NZ Partner Visa with open work rights (Residency application planned for February 2026)
Timeline
Client Success & Business Coach
This Is Fortis
01.2021 - Current
Restaurant General Manager
Pizza Hut
01.2006 - 01.2021
High School Diploma -
St James
Internal Leadership & Management Training -
Pizza Hut
Business & Marketing - coaching, marketing, sales strategy
Professional Development
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