Natalie Love-Aiga
South Wairarapa
Summary
Dedicated Clinical Coordinator with extensive experience in dental office administration, patient relations, and insurance coordination. Proven ability to efficiently manage scheduling, billing, and front desk operations while ensuring an exceptional patient experience. Strong knowledge of dental terminology and proficient in dental software such as Exact. A collaborative team player with excellent communication and organizational skills, committed to maintaining smooth clinic operations and supporting clinical staff in delivering high-quality patient care. Passionate about serving as a vital link between patients and providers, ensuring patients feel comfortable, informed, and cared for from the moment they walk in.
Overview
10
10
years of professional experience
Work History
Clinical Practice Coordinator
Martinborough Dental
01.2019 - Current
- Coordinate and schedule patient appointments efficiently.
- Confirm, reschedule, or cancel appointments as needed.
- Ensure appropriate time slots are allocated for procedures.
- Greet patients and check them in and out.
- Answer phone calls and respond to patient inquiries.
- Handle walk-in patients and manage waiting room flow.
- Verify patient insurance coverage and benefits.
- Obtain pre-authorizations or referrals when necessary.
- Submit insurance claims and follow up on unpaid claims.
- Collect co-pays, balances, and process payments.
- Maintain and update patient records accurately.
- Input treatment plans, notes, and medical history into dental software.
- Ensure all documentation is compliant.
- Assist in presenting treatment plans to patients.
- Explain procedures, costs, and payment options.
- Coordinate follow-up treatments and referrals to specialists.
- Order dental office supplies and manage inventory.
- Assist in maintaining cleanliness and organization of front office.
- Support dental staff and communicate between departments as needed.
- Build positive relationships with patients to ensure satisfaction and retention.
- Address patient complaints or concerns professionally and promptly.
- Promote dental services and educate patients on oral health.
Resturant and Bar Manager
Murdoch James/Luna Estate Winery
02.2016 - 03.2019
- Supervise daily operations of the restaurant and bar
- Maintain compliance with health, safety, and hygiene standards
- Oversee inventory control for food, beverages, and supplies
- Plan and execute marketing campaigns and promotional events
- Handle customer complaints or concerns professionally and promptly
- Handle guest accommodation bookings via phone, email, and online systems
- Maintain a welcoming, friendly, and professional environment at all times
Skills
- Experienced in dental office management and patient coordination
- Strong understanding of dental terminology, procedures, and billing
- Excellent communication and customer service skills
- Efficient at scheduling and patient flow management
- Proficient in dental software systems Exact Software
- Appointment scheduling and calendar management
- Handling referrals and lab coordination
- Managing front desk operations and phone systems
- Supporting dentists and hygienists with daily operations
- Training and supervising front office staff
- Ensuring smooth patient flow and reducing wait times
- Overseeing office inventory and ordering supplies
Timeline
Clinical Practice Coordinator
Martinborough Dental
01.2019 - Current
Resturant and Bar Manager
Murdoch James/Luna Estate Winery
02.2016 - 03.2019
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