Natalie Lynette Kennedy
Kopeopeo ,Whakatane
Summary
Compassionate Senior Support Worker known for high productivity and efficient task completion. Skilled in behavior management, therapeutic communication, and crisis intervention to ensure optimal support for clients. Excel in empathy, active listening, and problem-solving to foster positive outcomes.
Overview
20
20
years of professional experience
Work History
Senior Support Worker
Te Puna Ora
01.2019 - 01.2020
- Senior support in healthcare industry
- Provided compassionate support to clients with diverse needs and backgrounds.
- Collaborated with families to address concerns and enhance client well-being.
Senior support and coordinator
Community Connections
01.2017 - 01.2019
- Senior support and coordinator in healthcare industry
Supervisor
The Recycling Centre
Rotorua
01.2007 - 01.2009
- Responsible for Supervision & Training of staff
- Providing customer service for both public, business & Rotorua City Council
- Rotorua - Supervisor - responsible for Supervision & Training of staff, providing customer service for both public, business & Rotorua City Council
Contractor
01.2005 - 01.2007
- Self Employed Contractor to hospitality sector
Manager
Xtra Cash Finance
Rotorua
01.2003 - 01.2005
- Processing and administering loan applications
- Customer Service
- Staff supervision & training
- Compliance management
- Internal & external communications management including police liaison
- Rotorua - Manager, responsible for: Processing and administering loan applications, Customer Service, Staff supervision & training, compliance management, Internal & external communications management including police liaison
Waitress
Prince’s gate hotel
Rotorua, Rotorua
03.2002 - 06.2003
- Taking orders and delivering meals.
- Preparation and clean up of both dining and services areas.
- Customer service including adapting service to accomodate special requests.
- Maintenance of open communication with kitchen staff and management.
- Maintenance of excellent service knowledge in order to reflect high hospitality standards set by employer.
Loans Officer
Daily Finance
Rotorua
01.2000 - 01.2003
- Processing loan applications
- Documentation of loans processes and record keeping
- Maintenance of office administration and reception duties.
- Rotorua - Loans Officer, responsible for: Processing loan applications, Documentation of loans processes and record keeping, Maintenance of office administration and reception duties.
Education
Skills
- Honest and hardworking with proven supervisory and leadership experience demonstrated by previous Leading Hand and Shift Leader roles
- Demonstrated interpersonal skills, with experience in managing communication across all levels of organisation
- Ability to learn new skills quickly and easily with confident and easy-going nature
- Excellent problem solving ability demonstrated through consistent application of organisational skills and personal responsibility
- Trained and experienced in working as part of a team, with demonstrated excellence in meeting deadlines and motivating others
- Proven numerical and organisational skill demonstrated through previous sole management roles
- Adept at handling financial reporting requirements with proven experience in data entry
- Excellent ability to maintain and improve on customer service standards, with proven experience in responding to customer inquiries with accurate and timely information
References
Available Upon Request
Timeline
Senior Support Worker
Te Puna Ora
01.2019 - 01.2020
Senior support and coordinator
Community Connections
01.2017 - 01.2019
Supervisor
The Recycling Centre
01.2007 - 01.2009
Contractor
01.2005 - 01.2007
Manager
Xtra Cash Finance
01.2003 - 01.2005
Waitress
Prince’s gate hotel
03.2002 - 06.2003
Loans Officer
Daily Finance
01.2000 - 01.2003