Natalie McMahon

Led a team of dynamic sales and service professionals servicing FMG's diverse clients across multiple regions.

Providing clear strategic leadership to enhance team performance.

Leading recruitment, development, and motivation of a high-performing team of twelve Rural, Commercial & Life & Health Advisors.

• Facilitated achievement of regional goals contributing to national objectives.
• Enhanced resilience and ensured high levels of wellbeing and safety as site leader for two regional offices.
• Led successful implementation of organizational change.
• Cultivated strong internal relationships across various business units to drive continuous improvement.
• Manage operational budget for business unit.
• Working in collaboration with the Sales Advice and Service Leadership team.

Provided leadership, direction and coaching to a geographically dispersed team of 12 Mobile Rural Consultants, driving FMG's rural acquisition strategy and was successful in increasing our market share.

Led the the wellbeing and Safety strategy for the Upper North Island. Spearheading initiatives to embed a strong wellbeing and safety culture through team training.

Change Management Excellence: Successfully navigated the disestablishment of the Heartland Manager, transitioning into the Area Manager role and integrating Mobile Rural Consultants into new reporting structures with minimal disruption.

Played a key role in supporting teams during Cyclone Gabrielle, coordinating care calls and providing leadership continuity across affected regions.

Contributed to the development and rollout of field observation, CRM training, and RQ (Review and Quality) process improvements to enhance consistency and documentation standards across teams.

Led recruitment efforts for new advisory roles and supported onboarding processes, ensuring team resilience and capability during periods of transition.

Delivered high-level face-to-face service to FMG's High Value and Key Account General Insurance clients.

Reported to remotely based Area Manager showcasing high competency in autonomous work.

• Accomplished multiple tasks within established timeframes.
• Maintained positive customer relations by addressing any problems head-on and implementing successful corrective actions and advice.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.