Natalie McOnie
Auckland,AUK
Summary
I am a motivated and adaptable 24-year-old professional with a solid background in hospitality, including experience as a receptionist and bartender. Known for providing exceptional customer service, managing high-pressure situations, and contributing to positive guest experiences. With a passion for learning, I am eager to explore new industries and take on new challenges. Whether in hospitality or beyond, I bring strong communication, problem-solving, and multitasking skills, and I am committed to delivering quality results in any role I undertake.
Overview
10
10
years of professional experience
Work History
Bartender
The Mermaid Bar
06.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
The Homestead Sports Bar & Bistro
02.2023 - 06.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Mermaid Bar
07.2020 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
The Duke of Marlborough
02.2020 - 07.2020
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
The Grand Millennium
01.2019 - 02.2020
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific rooms and amenities.
Sandwich Artist
Workplace/Company
01.2018 - 12.2018
- Greeted guests, promoted specials, and made orders.
Waitress
The Italians
10.2016 - 05.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Grocery Assistant
New World
01.2016 - 10.2016
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted with weekly inventory counts.
Education
NCEA Level 2 -
Kerikeri High School
01.2017
Skills
- Interpersonal Skills
- Sales & Upselling
- Experience handling POS systems
- Communication Skills
- Customer Service skills
Timeline
Bartender
The Mermaid Bar
06.2023 - Current
Bartender
The Homestead Sports Bar & Bistro
02.2023 - 06.2023
Bartender
The Mermaid Bar
07.2020 - 02.2023
Receptionist
The Duke of Marlborough
02.2020 - 07.2020
Receptionist
The Grand Millennium
01.2019 - 02.2020
Sandwich Artist
Workplace/Company
01.2018 - 12.2018
Waitress
The Italians
10.2016 - 05.2017
Grocery Assistant
New World
01.2016 - 10.2016
NCEA Level 2 -
Kerikeri High School
References available upon request.
.
Similar Profiles
Carolann MullinCarolann Mullin
Server at Salty Mermaid Bar And GrillServer at Salty Mermaid Bar And Grill
Becca VanDenBeldtBecca VanDenBeldt
Food Runner/Server/ Expo/ Host at Mermaid Bar & GrillFood Runner/Server/ Expo/ Host at Mermaid Bar & Grill
Lily NevelLily Nevel
Server at Salty Mermaid Bar And GrilleServer at Salty Mermaid Bar And Grille
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries
Parita PatelParita Patel
Franchise Owner at Clean PlanetFranchise Owner at Clean Planet