Natalie Mora-Aldwin
Auckland, New Zealand
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
RUBY
07.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager of Auckland
RUBY
07.2023 - 07.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Retail Sales Manager
Goodlids
02.2023 - 07.2023
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Account Executive
Mindshare
03.2022 - 12.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Administration Assistant
Accident Compensation Corporation (ACC)
08.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Brand Ambassador
Mango Communications
01.2018 - 12.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Junior Marketer
Ryman Marketing
11.2016 - 11.2017
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Developed custom marketing collateral tailored to specific audience segments, maximizing campaign impact.
Education
Bachelor of Arts -
University of Otago
Dunedin, New Zealand06.2021
Highschool Graduate -
St Andrews College
Christchurch, New Zealand12.2017
Skills
- Critical thinking
- Outstanding communication skills
- Sales
- Team Leadership
- Shopify
- Training and mentoring
- Microsoft Suit
- PowerPoint
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Hobbies and Interests
- Traveling- Have lived in Australia for 3 years, traveled Europe, Singapore, Indonesia, Thailand and the Cook islands
- Exercise- Social netball, running, and gyming
- Skiing, Hiking-Skiing throughout the New Zealand winter, Hiking around the South Island
- Family- Visiting my family in Christchurch
- Reading- Book Club
Certification
Completion Certificates- NCEA (Level 1, 2, and 3)
St Andrews College Award- Most Improved (2017)
Bachelor of Arts- Major in Communications, Minor in Marketing and Media & Film
First Aid Certificate
Full NZ Drivers License
Certified Fire Warden
Timeline
Store Manager
RUBY
07.2024 - 11.2024
Assistant Manager of Auckland
RUBY
07.2023 - 07.2024
Retail Sales Manager
Goodlids
02.2023 - 07.2023
Account Executive
Mindshare
03.2022 - 12.2022
Administration Assistant
Accident Compensation Corporation (ACC)
08.2021 - 12.2021
Brand Ambassador
Mango Communications
01.2018 - 12.2020
Junior Marketer
Ryman Marketing
11.2016 - 11.2017
Bachelor of Arts -
University of Otago
Highschool Graduate -
St Andrews College
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