Natalie O'Donoghue
Tauranga,BOP
Summary
Dynamic and experienced Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profits. I thrive on working within a team and sharing resources, its important to know that every individual brings something unique to the table and acknowledging that.
Overview
22
22
years of professional experience
Work History
Centre Administrator
BestStart Montessori Bethlehem
05.2018 - Current
- Invoicing and Managing debt, Running tours of the centre with new parents/walk ins, Frequent Absences, Maximising funding on 90 children, Managing 120-130 families, Staff Rostering, Assisting with 16 staff – up to date files and safety rechecks and mental wellbeing, Building Occupancy, Assisting on the floor when required – ages 4 months through to 5 years, Planning staff functions and all events throughout the year for parents and children (Mother’s day, father’s day, Easter, Christmas, movie day’s), Accepting payments, cash handling, banking and eftpos and refunds, Assisting with WINZ applications, Processing deals and account managing the parent’s payments, Managing the grocery shopping/stationery and equipment and keeping within budget, Assisting on marketing and blogs, Processing payroll and timesheets, Building relationships with Primary schools and supporting mums in the community, Maintaining relationships with the parents to guarantee longevity
Key Account Manager
CPB/Vocus Communications
06.2016 - 12.2017
- Achieve monthly targets – Upselling (new Business within my portfolio) and Resign (securing existing business), Manage, Maintain & Grow my portfolio of 30-40 corporate key customers, Ensuring that Vocus Communications was competitive in the market and having the ability to negotiate with the decision maker, Demonstrations and presentations to actively promote all Vocus products, Develop and grow the existing business revenues with regard to: Training and educating customers on future trends and product advancement, Planning for future growth, Negotiating Legal agreements, Constantly building and growing relationships with the client from the bottom up (IT Manager – CxO level), Sales and commission reports, Checking Invoices match the signed agreement, Working closely with debtors/creditors to ensure that payments are dually paid on time to mitigate large overdue balances, Being actively involved with the Projects/implementations team that pertained to any MAC’s and new installs within my portfolio, Fortnightly/monthly meetings held with my portfolio/customers to continuously provide support and customer satisfaction on the services that we provided, Account plans for each client to get a better understanding of their business and road map
Service Delivery Manager
CPB/Vocus Communications
06.2016 - 12.2016
- New role created to assist the Key Account Managers – 8 staff, Service and first line support to the top 20% of all portfolios – approximately 80-100 clients, Ensuring all the clients received regular updates and driving the tasks to completion, Managing all new Mobile users/devices/everyday MAC’s, Updating all ticketing systems and keeping a log – MS Excel & reports in MS Word, Assisting customers with queries on invoicing and incorrect pricing, Monitoring all live projects and implementations within the client portfolios as well as creating reports that are visible to my team, Working closely within my team providing constant updates to mitigate any future issues
Key Account Management and New Business Development
Vox Telecom Group
08.2007 - 06.2015
- Achieve set monthly targets, Manage, Maintain and Grow the Vox corporate key customer base, Implement cross selling strategy into base using Voice, Video, Data, Managed services and Cloud as a tool set, Ensuring that my base was purchasing in line with the national sales strategy in order to de-risk the base, CxO level negotiations, demonstrations and presentations to actively promote all the network and service provider services, Grow the national footprint of Vox Telecom in line with the strategic objectives set, Develop and grow new and existing business revenues with regard to: Training and educating customers and resellers on future trends and product advancement, Planning and budgeting for future growth and Maximising ROI, Negotiating Legal agreements – contracts and term agreements, Negotiate Service Level agreements – In line with what company can sustain, Relationships with the Business Partners, Relationship growth with Business Partner clients, High level negotiations for national and international deals, Sales reports, Account reconciliations against customer purchase orders, Deal calculations and ROI analysis for all sales and retention deals, Mitigate churn loss through proactive account analysis, Advise and oversee all projects/implementations pertaining to my base/sales, Weekly/Monthly/Quarterly reporting to key customers on spend/faults/accounts etc…
Account Management and New Business Development
Vox Telecom Group
08.2007 - 04.2012
- Achieve set targets, Development of new contracted annuity Business through prospecting - Cold calling on new customers, Account Management of existing base, Grow the national footprint of Vox Telecom in line with the strategic objectives set, Develop and grow new and existing business with regard to: Training and educating prospects on future trends and product fit, Planning and budgeting for future growth and Maximising ROI, Negotiating Legal agreements – volume and term agreements, Negotiate Service Level agreements, Relationships with Channel, reseller and agent base, CxO Level negotiations for national deals, Sales reports and forecasting, Pipeline management and heat mapping, Constant market opportunity analysis, Managed customer accounts with regard to stock and service levels agreements, Controlled orders between suppliers and customer, Oversee implementation of project commencement through to customer signoff, Target achievement areas: KPA’s
Camera/Grips Rentals Supervisor/Admin and Sales
CineGate Afrika
01.2002 - 07.2007
- Quoting and advising of gear required for a shoot, Visiting Clients and relationship building, Producing Invoices and Purchase Orders, Maintaining and updating the quoting system, Marketing of our gear provided, Organising Launch parties for new equipment, Stock take of all equipment
Education
Bergvliet High School
Business in Administration
Montrose Business College
12.2001
Skills
- Customer Centric
- Excellent communication skills verbal and written
- Excellent presentation skills to all levels of business
- Confident, charismatic and out-going
- Brand/Company Loyal
- The ability to effectively grow, coach and lead people
- Goal Orientated
- Patient and compassionate
- Good Listener
- Good Negotiator
- Fast and eager learner
- Technically minded
- Creative flair
- Team orientated
- Project Coordination
Personal Information
- Age: 40
- Marital Status: Married
- Health Status: Excellent
- Nationality: South African (NZ Citizen)
Professional Achievements
CPB/Vocus Communications, Key Account manager, Account Manager Top Performer in Q3 2017 with a TCV $618 560.00
Dependants
2
References
Louise Holmes, Centre Manager
Vaughn Rosedale, Head of Key Accounts
Pip Blackmore, Best Start
Hobbies and Interests
- Making Money and learning to keep it
- Networking with people
- Gaining Knowledge and Knowledge sharing
- Personal Mental & Physical Fitness
- Personal Spiritual Development
Timeline
Centre Administrator
BestStart Montessori Bethlehem
05.2018 - Current
Key Account Manager
CPB/Vocus Communications
06.2016 - 12.2017
Service Delivery Manager
CPB/Vocus Communications
06.2016 - 12.2016
Key Account Management and New Business Development
Vox Telecom Group
08.2007 - 06.2015
Account Management and New Business Development
Vox Telecom Group
08.2007 - 04.2012
Camera/Grips Rentals Supervisor/Admin and Sales
CineGate Afrika
01.2002 - 07.2007
Bergvliet High School
Business in Administration
Montrose Business College
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