Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Rodgers

Kaiapoi,Nz

Summary

Driven and compassionate professional with a track record of enhancing workflow and patient experience at Physiosouth. Leveraged outstanding communication and problem-solving skills to efficiently manage over 100 daily calls at Marks Marine Wellness, ensuring meticulous attention to detail and empathy in customer interactions. Proficient in using Xero and Microsoft Excel, demonstrating a commitment to accuracy and efficiency.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

Physiosouth
03.2023 - Current
  • Greeting patients/all visitor's in a friendly, professional manner while offering assistance,
  • Accurately inputting patient information into Gensolve and successfully booking appointments via telephone/walk ins.
  • Daily office tasks such as data entry, photocopying , scanning, mail distribution, daily/weekly/monthly reports.
  • Helping patients with their ACC claims and send them off to ACC.
  • - Answering incoming calls, taking messages, directing calls.
  • Stock inventory, making sure office supplies, cleaning supplies and physio use equipment is fully stocked.
  • Maintaining safety and hygiene standards at all times throughout the clinic.
  • Inputing daily/weekly takings into Xero.

Pharmacy Technician

McKeevers Pharmacy
05.2021 - 01.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging (80-100 items daily)
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Call Center Team Leader

Marks Marine Wellness
01.2019 - 04.2021
  • Handled incoming calls / directed callers to appropriate departments.(100+ daily)
  • Maintained accurate department and patient records.
  • Organized prescription files, developed spreadsheets, faxed/scanned health reports and scanned documents.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled and dealt with customer complaints/quires.
  • Responsible for all incoming emails.

Education

Associate of Science -

LYIT
Letterkenny, Ireland
05.2015

Skills

  • Outstanding communication skills, both verbal and
    Written as well as a exceptional listener
  • Fast problem solver, ability to remain calm and
    Professional under pressure
  • Shows empathy, compassion and organisational skills
  • Outgoing and friendly
  • Great attention to detail
  • Motivated - ability to prioritise and meet targets
    Efficient, reliable and always willing to learn/progress

Timeline

Receptionist Administrator

Physiosouth
03.2023 - Current

Pharmacy Technician

McKeevers Pharmacy
05.2021 - 01.2023

Call Center Team Leader

Marks Marine Wellness
01.2019 - 04.2021

Associate of Science -

LYIT

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Natalie Rodgers