Natalya Marshall
Paraparaumu
Summary
Personable and resourceful individual passionate about travel and exceptional customer service. Knowledgeable of global destinations, combined with expertise in itinerary planning and travel logistics management, ensuring seamless travel experiences. Strong communication skills enhance the ability to connect with clients, while a quick learning aptitude allows for adaptability in fast-paced environments. Committed to creating unforgettable journeys that exceed client expectations.
Overview
3
3
years of professional experience
Work History
Travel Associate
Cultivated Vision
01.2025 - Current
- Independently designed and deployed a responsive website [cultivated-vision.com] to document travel experiences and connect clients with useful resources.
- Coordinated travel itineraries, ensuring seamless logistics for clients across diverse destinations.
- Researched and recommended travel packages tailored to client preferences and budget constraints.
- Managed complex booking systems, streamlining processes to improve efficiency and accuracy.
- Provided expert guidance on visa requirements and travel regulations, ensuring compliance for travelers.
- Building social media platforms for online marketing strategies.
- Processing a page for traveling with disabilities and people with special travel requirements.
- Experience in connecting with a large range of clients with differing wants and needs.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Created promotional materials to increase visibility and attract larger market share.
Checkout Operator
Woolworths Supermarket
04.2024 - Current
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to manage high-volume checkout periods effectively.
- Resolved customer complaints promptly, improving retention rates and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Hospitality Worker
SSC Hospitality Experiences
07.2022 - 02.2024
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Operated cash register for cash and credit card transactions.
- Delivered excellent customer service to support company's reputation and customer satisfaction.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Reduced risks by maintaining a clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
NCEA Level 1,2, And 3 -
Kapiti College
Raumati Beach, NZ11-2025
Skills
- Client relationship building
- Problem-solving
- Attention to detail
- Social media
- Marketing
- Itinerary development
- Website development and maintenance
- Retail sales
- Cash Register Operation
- Training Employees
- Managing Multiple Tasks
- Patience with customers
Timeline
Travel Associate
Cultivated Vision
01.2025 - Current
Checkout Operator
Woolworths Supermarket
04.2024 - Current
Hospitality Worker
SSC Hospitality Experiences
07.2022 - 02.2024
NCEA Level 1,2, And 3 -
Kapiti College