Natalya Tkacheva
Christchurch,CAN
Summary
HR professional with significant expertise in human resources management planning and automation coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as recruiting, hiring procedures, evaluation and company benefit programs. Proudly maximized employee retention through improved induction process and performance review.
Overview
22
22
years of professional experience
Work History
HR-manager
"MyBPM" / "greetgo!"
12.2022 - 08.2024
- Determined workforce planning needs, aligning recruitment efforts with business objectives.
- Conducted the whole cycle of recruitment processes for IT and administrative positions.
- Enhanced employee retention by implementing effective onboarding and induction programs.
- Developed and implemented a new mentoring system to support employee adaptation and professional growth.
- Created a welcome presentation for new employees in Prezi
- Developed an evaluation/grading system for IT positions (Business Analysts, Software Developers)
- Designed and implemented employee appraisal systems, including performance evaluations and career development planning.
- Conducted appraisals summarizing results and making staffing structure changes.
- Participated in organizational structure development and drafting regulatory documentation.
- Participated in HR process automation by writing the Technical Specification.
- HR budgeting.
- Collaboration with universities and participation in job fairs.
- Planning and organizing corporate events.
- Managed and provided guidance to 2 people - a recruiter and an HR administrator.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
Self-employed life coach, psychologist
03.2020 - 12.2022
- Development and implementation of self-development programs, personal consultations
- Designing training programs, conducting webinars and offline training programs, providing personal coaching and art coaching consultations and psychological support for clients
- Participation in art festivals as an organizer and speaker
- Conducting transformational games and art coaching classes
- Over 150 hours of personal coaching experience
- Conducted 5 full-format trainings
- Developed 3 own training programs
HR-manager / business trainer, business development manager
Educational Center 'Talent'
11.2017 - 10.2019
- Designing HR processes (searching, hiring, adaptation, training, assessment, attestation), automation of HR processes, designing controls and work efficiency systems for administrative staff
- Designed HR processes: searching, hiring, internship, adaptation, training, performance appraisals.
- CRM system implemented: Amo, Alfa
- Sales funnel set up
- Automated processes: attendance registration, teachers salary calculation, administrative staff bonus calculation
- Developed and implemented: administrative staff control and performance system, communication system between employees, system of personnel appraisal (designed sales call scripts, integration of phone system with CRM/ wiretapping), document management system
- Conducted trainings on basic sales skills and telephone sales for administrative personnel
- Created the company’s knowledge base
- Conducted competitor analysis
- Created TS for new website for corporate clients
- Helped the manager to resolve issues with staff turnover and personnel training
Event organizer, project manager
Qigong and Chinese Medicine Association
04.2017 - 10.2017
- Coordinating various event management services to host a conference for over 350 attendees
- Responsible for the following complex of organizational functions for holding the VII International Conference on Chinese Image Medicine, the I Kazakh-Chinese Conference on Traditional Chinese Medicine
- Successfully organized conference, satisfied participants, and the invited speaker
HR manager, procurement specialist, financial administrator
IBM East Europe/Asia Representative office in Kazakhstan
08.2006 - 05.2014
- Monitoring and support of recruitment processes in the internal ERP system (SAP)
- Interviewing new employees for administrative positions
- Preparation of HR documentation
- Monitoring of insurance and other benefits contracts
- Participation in the implementation of SAP R/3, HR module for regional purposes: Purchasing and Operations
- Maintenance of Siebel CRM system: control of the accuracy of the submitted data from the sales department
- Monitoring of overall compliance with business, procurement and other guidelines (SOX)
- Conducting market research to identify the best potential suppliers, tender procedures for suppliers
- Budget reservation, budget execution control
- Managing and processing all accounts payable transactions
- Preparing reports for the head office
- Monitoring the work of an outsourcing company in terms of operations with accounts payable
HR-manager, accountant
SAP Kazakhstan, LLP
04.2002 - 05.2006
- A full range of recruitment and onboarding processes - candidate profiles, external search, scanning interviews, partner interviews for sales positions, welcome meetings with newcomers
- Onboarding and offboarding documentation
- Monitoring performance management and evaluation processes
- Identifying employee training needs, development of an employee training plan
- Communication with training centers
- Preparation of job descriptions
- Preparation of HR documentation
- Monitoring of employees insurance programs and other benefits contracts
- Monitoring, posting transactions with payables/receivables in the SAP R/3 system, FI module
- Control of travel expenses, payroll calculation, preparation of tax reports
- Conducting market research to identify potential suppliers for business needs
- Participated in the implementation of the SAP MM module for procurement
Education
Learning And Development Manager - Adaptation Performance Appraisal Competency Model
SkillBox
12.2022
HR Manager - Recruiting,Adaptation,HRAutomation,Exit Management
SkillBox
12.2022
Coaching - Instructor Art Coach
Institute of Psychology of Creativity
01.2020
Certified Trainer Training Program -
01.2019
Project management - Certified Project Manager Associate (IPMA Level D)
Project Management Technologies Ltd
01.2009
Personnel performance evaluation -
Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP)
01.2005
MA - Master of Arts in Economics
Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP)
01.2001
Bachelor’s Degree - Methods of Teaching English
Kazakh State University of International Affairs and World Languages after Ablai Khan
01.1999
Skills
- Recruiting / IT recruiting
- Designing HR business processes
- Performance Review
- CRM and ERP systems user - Oracle (Siebel), SAP
- CRMs - AMO, Alfa – user and customization
- Document system management
- Corporate compliance controls
- HR documentation processing
- Identifying training needs
- Designing employee training programs for administrative staff
- Conducting trainings for administrative staff
- Conducting training webinars
- Client communication quality control
- Designing sales call scripts
- Administration of sales processes
- Driving license, category B
Continuingeducation
- 2022, Training and talent manager; SkillBox
- 2022, HR manager; SkillBox
- 2020, Coaching 40 hours; Instructor Art Coach 200 hours; Institute of Psychology of Creativity, St. Petersburg
- 2019, Certified Trainer Training Program. 36h. All-Ukrainian Training Company 'Osnova'
- 2017-2018, Module 4 'Coaching approach in business training', Module 3 'Creating a training for the needs of the customer', Module 2 'Group Dynamic Management', Module 1 'Methods of business training' ICBT
- 2009, Project management. Basic course. 36h. PM Certification Preparation, IPMA standard. 24h. 'Project Management Technologies' Ltd, Certified Project Manager Associate (IPMA Level D)
- 2005, Personnel performance evaluation; Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP)
Languages
English
Professional Working
Russian
Native or Bilingual
Interests
- Committed to improving personal fitness through regular yoga classes
- Regularly practice mindfulness and meditation for overall wellness
Timeline
HR-manager
"MyBPM" / "greetgo!"
12.2022 - 08.2024
Self-employed life coach, psychologist
03.2020 - 12.2022
HR-manager / business trainer, business development manager
Educational Center 'Talent'
11.2017 - 10.2019
Event organizer, project manager
Qigong and Chinese Medicine Association
04.2017 - 10.2017
HR manager, procurement specialist, financial administrator
IBM East Europe/Asia Representative office in Kazakhstan
08.2006 - 05.2014
HR-manager, accountant
SAP Kazakhstan, LLP
04.2002 - 05.2006
Coaching - Instructor Art Coach
Institute of Psychology of Creativity
Certified Trainer Training Program -
Project management - Certified Project Manager Associate (IPMA Level D)
Project Management Technologies Ltd
Personnel performance evaluation -
Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP)
MA - Master of Arts in Economics
Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP)
Bachelor’s Degree - Methods of Teaching English
Kazakh State University of International Affairs and World Languages after Ablai Khan
Learning And Development Manager - Adaptation Performance Appraisal Competency Model
SkillBox
HR Manager - Recruiting,Adaptation,HRAutomation,Exit Management
SkillBox
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