Natanya Pretorius

Responsible for managing receivables processes within a fast-paced finance team, ensuring accurate invoicing, reconciliations, and customer account support.

Key responsibilities:

• Raise invoices and credit notes accurately, and in a timely manner.
• Resolve customer account queries with a strong focus on service and resolution.
• Follow up on outstanding payments.
• Collaborate with internal teams to ensure accurate billing and customer satisfaction.
• Perform daily reconciliations between bank statements and internal ledgers.

Proactively collecting all debt/accounts using specific systems, e.g., SAP, Connect, and IntelliLeisure, in an efficient, cost-effective, and professional manner.

Key Responsibilities:

• Present updates on debt status to management and fellow team members.
• Resolving customer complaints and disputes through listening, showing empathy, and offering a solution, or escalating the matter to the correct department.
• Conducted outbound calls to contact customers regarding past due balances.
• Process of statements and invoices.
• Followed up on payment arrangements made with customers to ensure timely payments were received.

Oversaw daily store functions, encompassing training, scheduling, and new staff hiring.
Guided a five-person team in delivering superior customer experiences.
Crafted effective sales strategies aimed at meeting quarterly KPI goals.

Key responsibilities:

• Provided relevant training to team on products and customer service.
• Balanced sales transactions, reconciled cash, and processed bank deposits for operational efficiency.
• Managed inventory through regular cycle counts and stocktaking procedures.
• Addressed customer complaints regarding products, negotiating repair options or issuing refunds/exchanges.
• Recruited, trained and supervised new employees.
• Highlighted product improvements based on customer feedback and market analysis.

Supported the store manager in the daily operations of the store.

Key responsibilities:

• Collaborated with the store manager to develop strategies for achieving KPIs, and setting this out in a quarterly action plan.
• Tracked weekly KPI progression for stores and informed manager and team accordingly.
• Enhanced sales by working hand-in-hand with the store manager to implement merchandising improvements where needed.
• Delivering exceptional customer service and building a relationship with the customer.

Managing the collection of outstanding debts from customers in a timely and proactive manner.

Key responsibilities:

• Reconciling payments to customers' accounts.
• Investigated claims of financial difficulty or hardship by assessing bank statements.
• Negotiated payment options with customers who had accounts in arrears.
• I remained calm, stayed professional, and provided exceptional service on calls, even when interacting with a difficult customer.
• Documented collection activities in customer accounts utilizing computerized system.

Supervised six cashiers, enhancing service efficiency and customer satisfaction.
Captured all stock invoices while maintaining comprehensive inventory records.

Key responsibilities:

• I supervised and took part in monthly stocktakes.
• I looked after the rostering, training, and timesheets of all cashiers.
• Organized monthly meetings with sales reps and placed stock orders as necessary or required.
• Identified process improvement opportunities and implemented or reviewed policies yearly with management guidance.
• Managed back office: capturing invoices, supervising daily banking (petty cash purchases, balancing daily deposits, processing invoices for payment, and topping up cashiers' floats during their shifts as required).

Administered the debtors' section for a business specializing in office furniture sales.
Guided customers through pawn processes, enabling seamless transactions for goods.
Maintained accurate financial records for both new and used furniture offerings.
Supported clients in understanding pawn service options to enhance experience.

Key responsibilities:

• Debtors: I corresponded with clients who had outstanding debt, and I reported back to management regarding payment arrangements. I made sure all payments reconciled, had a remittance advice attached to the invoice, and filed accordingly.
• Supported customers in selling or pawning goods, enhancing service efficiency.
  Tracked inventory through system updates and produced monthly reports for stock management.
  Processed sales of uncollected items according to set timelines.
• Determine monthly income and expenses by printing reports and reporting to management.
• Cross-referenced sales targets with sales invoices to ensure commissions allocated to sales advisors remained accurate before monthly payroll processing.