Nataria Mann

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Continuously refined personal communication skills, adapting to various customer personalities for optimal rapport building.
• Maintained up-to-date client records, enabling prompt and accurate invoicing.
• Supported credit control team by sharing insights on clients' payment behaviour gleaned from work history.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Proficiency in MS products such as Excel, Word, Outlook and Dynamics 365 as well as experience with Salesforce.

• Developed a comprehensive onboarding process for both inbound and outbound clients.
• Managed customer healthcare and providing support by navigating the healthcare systems and seeing their request and queries through.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs whilst practicing confidentiality.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

• Collaborated with other Site Leads to share best practices and improve overall company performance.
• Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
• Trained new team members on site policies and procedures.
• Oversaw personnel safety and efforts at work site.
• Developed work schedules for team members to maximize shift coverage.
• Managed project timelines, ensuring successful completion within budget and on schedule.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Gathered, organized and input information into digital database.

• Maintained personnel records and updated internal databases to support document management.
• Maintained user accounts, ensuring secure access to data and applications.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times.
• Improved employee productivity with effective time management strategies for daily tasks.
• Gathered, organized and input information into digital database.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
• Received consistent positive feedback from customers regarding exceptional service and beverage quality.
• Promoted additional items with beverages, increasing store sales.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Used POS system to accurately enter orders and process payments.

I transitioned to weekend work from May 2019 as I began employment with BP as an Administrator.

• Verified voter identification documents, maintaining integrity within the electoral process.
• Contributed to fair election outcomes by adhering strictly to established guidelines and protocols.
• Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.