Natarine Heitia
Invercargill,STL
Summary
- Compassionate Iwi Support Worker with strong dedication to helping individuals in need of mental health addiction and support.
- Working alongside with men who are in Remand and Sentenced unit (ICF).
- Programme facilitator.
- Knowledge to assist individuals in managing mental health addiction challenges.
- Assessed patient history and developed treatment plans aligned with client life goals.
- Helped clients to identify and address substance abuse issues through individual and group therapy sessions.
- Reconnect client with their families.
- Advocate for clients in need of support within the community.
- Re-integration client back into the community.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mental Health Addiction Manager
Waihopai Hauora
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Programme facilitator.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
- Offered supportive counselling and crisis intervention to individuals in crisis.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Provided clients with recommendations to community resources.
- Supported continuity of care after discharge with individualized discharge plans.
- Educated clients and families about mental health issues, treatments and resources.
- Built partnerships with community agencies and service providers to remove access gaps.
- Developed and implemented activities to help clients develop social and independent living skills.
Education
Graduate Certificate - Mental Health Addiction Service
Careerforce
Te Wananga O AotearoaSkills
- Psychoeducation
- Residential support
- De-Escalation Techniques
- Suicide Prevention
- Recovery planning
- Client Engagement
- Multicultural Competence
- Boundary Setting
- Supportive Housing
- Motivational Interviewing
- Developing relationships
Certification
- L4 Mental Health Addiction Certificate.
- Standard DAPAANZ registered.
- First Aid
- Diploma Social Service (ITP)
Timeline
Mental Health Addiction Manager
Waihopai Hauora
03.2023 - Current
Graduate Certificate - Mental Health Addiction Service
Careerforce
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