Natarshia Hutchinson
Paraparaumu Beach,WGN
Summary
Thriving in challenging environments and excel at adapting. Building strong customer relationships is a key skill. Having a proactive nature has developed strong time management and organizational skills. Best when faced with complex tasks that require innovative problem-solving and data analysis. Firmly believe there's a solution to every problem.
Overview
8
8
years of professional experience
Work History
Client Manager
Orange Network
04.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Monitored key dates to obtain information by deadlines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Communicated with customers daily to request information and complete paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Personal Trainer
City Fitness
01.2022 - 05.2023
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
Digital Technician + Lab Instructor + Teaching Assistant
The University of Waikato
07.2020 - 12.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Developed graphic and image assets for both content and digital marketing efforts.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Promoted brand identity by delivering attractive, user-friendly and unique website.
Café Manager
The Fun Shed
02.2019 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Actively listened to customers, handled concerns quickly.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Head Barista
Café Villa
02.2016 - 10.2016
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained barista workers.
Education
Level 5 Financial Services Certificate -
Open Polytechnic of New Zealand
Lower Hutt, NZ10.2024
NZIS: 2022 Certificate in personal training -
New Zealand Institute of Sport
Wellington, WGN06.2022
Bachelor of Arts - Psychology And Marketing
University of Waikato
Hamilton, NZ12.2021
Work Experience -
University of Waikato
Hamilton, NZSkills
- Tenacious
- Customer-centric
- Resilience
- Adaptability
- Motivated
- Problem solving
- Forward thinking
- Initiative
- Time management
- Multitasking Master
- Staff Support
Accomplishments
- Completing degree in marketing and psychology
- Being a single mom to 3 amazing children
Spare Time Activities
- Being outside in nature and exercising
- Spending quality time with children
References
Available upon request.
Timeline
Client Manager
Orange Network
04.2023 - Current
Personal Trainer
City Fitness
01.2022 - 05.2023
Digital Technician + Lab Instructor + Teaching Assistant
The University of Waikato
07.2020 - 12.2020
Café Manager
The Fun Shed
02.2019 - 11.2020
Head Barista
Café Villa
02.2016 - 10.2016
Level 5 Financial Services Certificate -
Open Polytechnic of New Zealand
NZIS: 2022 Certificate in personal training -
New Zealand Institute of Sport
Bachelor of Arts - Psychology And Marketing
University of Waikato
Work Experience -
University of Waikato
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