Hi, I’m
Natasha Abel
Auckland,AUK
Fall seven times; stand up eight.
Japanese proverb
Summary
Driven and decisive Client Engagement Specialist offering over a year as a professional client advocate. Active listener and expert problem-solver when assisting new and existing clients. Crystal clear communicator whether coordinating customer services or collaborating with internal team. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues.
Overview
2
years of professional experience
Work History
Partners Life InsuranceTakapuna, Auckland
Client Engagement Specialist
09.2022 - Current
Job overview
- Developed and maintained relationships with clients to ensure satisfaction.
- Coordinated with internal teams to develop solutions for client needs.
- Analyzed customer feedback to improve services.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Generated reports from CRM system for senior management review of client activity.
Foundation CoffeeAlbany, Auckland
Office Administrator
02.2022 - 08.2023
Job overview
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Created memos, letters and other documents, fostering internal and external communication.
PBTAlbany, Auckland
Freight Operations Manager
07.2021 - 02.2022
Job overview
- Developed and implemented strategies to ensure efficient freight operations.
- Monitored, supervised and evaluated performance of freight staff.
- Ensured compliance with safety regulations and industry standards.
- Collaborated with customers and suppliers to identify cost-saving opportunities in freight operations.
- Created reports on key metrics such as shipment volumes, costs, turnaround times.
- Analyzed data to identify areas of improvement in the shipping process.
- Maintained accurate records of all shipments including tracking numbers and invoices.
- Managed customer complaints regarding shipment delays or discrepancies in orders.
- Established procedures for handling hazardous materials according to applicable laws and regulations.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Education
Westlake Girls' High SchoolAuckland, NZ
High School Diploma
11.2016
Skills
- Customer Education
- Customer Retention
- Strategic Marketing
- Project Management
- Database Management
- Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Data Entry
- Retail Sales Customer Service
- Credit Card Payment Processing
- Problem-Solving Abilities
- Administrative Support
- Senior Leadership Support
- Client Relations
- Active Listening
- Customer Consulting
- Critical Thinking
- Excellent Communication Skills
- Negotiation Abilities
- Customer Service Background
- Knowledge of Sales Retention
- De-Escalation Techniques
- Order and Refund Processing
- Relationship Building
Accomplishments
Client Engagement Star for October 2023
Affiliations
- North Harbour Rugby - High Performance Squad
- Member of Silverdale Rugby Club Women's 15's and 7's team
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Engagement Specialist
Partners Life Insurance
09.2022 - Current
Office Administrator
Foundation Coffee
02.2022 - 08.2023
Freight Operations Manager
PBT
07.2021 - 02.2022
Westlake Girls' High School
High School Diploma
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