Natasha Cullen

• Generated new leads and collaborated with employers to organise work experience and job vacancies.
• Coaching and mentoring clients, placing them into long- term employment opportunities through upskilling and career mapping.
• Maintained and accurately used CRM.
• Reporting and general administration.

• Collaborating with department heads to understand hiring needs and job specifications
• Posting job vacancies on various platforms, including job boards, company websites, and social media
• Utilizing recruitment marketing techniques to attract qualified candidates
• Actively searching for potential candidates using various tools such as LinkedIn, recruitment agencies, and networking events
• Building talent pipelines for future hiring needs
• Engaging in proactive outreach to passive candidates
• Reviewing resumes and applications to identify suitable candidates
• Conducting initial phone screenings to assess qualifications and cultural fit
• Coordinating and conducting in-depth interviews with candidates, both in-person and remotely
• Maintaining accurate and up-to-date records of all candidates in CRM

• Overseeing day-to-day office operations to ensure smooth functioning
• Managing schedules, meetings, and appointments for senior management
• Maintaining office supplies inventory and placing orders as needed
• Leading and coordinating administrative staff to ensure effective support across departments
• Overseeing office layout and ensuring a safe, clean, and organized workspace
• Managing relationships with vendors, service providers, and landlords for office-related needs
• Processing AR and AP, managing expense reports, and liaising with finance teams
• Assisting with recruitment processes, including organizing interviews and onboarding new employees
• Organizing office events, meetings, and conferences
• Handling travel arrangements for executives and staff when needed

I was asked by the General Manager at ACO to take on this role after excelling in my two roles prior. It was a newly created role, so I was trusted with the implementation and fitting it into the company’s tight knit structure.

• Oversaw input of our in-house project management system
• Monitored how the system was being used by all staff, daily updates and ensure that the data behind each project is organized and relevant
• This system was essential to the smooth running of the business and was heavily relied upon for information such as sales forecasts, stock ordering and even dictating what tasks each staff member needs to be doing each day
• Administration management and support for the external sales team and the office administrators (9 staff total)

As a BDR I learnt and developed my skills in sales while advancing my skills in administration.

• Sales calls to builders, architects, engineers and estimators who may be requiring ACO products
• Monitoring the progression/stages of a range of construction projects
• Quoting customers – end users and suppliers
• Retaining and developing comprehensive product knowledge – also keeping up to date with New Zealand Building codes relating to our products

• Accounts payable and receivable (not an original customer service task but one of the extra tasks I took on while in this position)
• Ordering of all stock to be consistent with forecasted orders while managing proper utilization of warehouse space
• Problem solving when orders came in for OOS products
• Data entry of all orders
• Time management of the store man – controlling his flow of orders to ensure he was not overloaded and pick up deadlines were met
• Taking customer calls and emails – assisting with any and all queries
• Greeting all walk-in customers and showing them product samples
• Ad hock tasks for the GM, Office Manager and Sales Reps

• Counter sales
• Customer service
• Cash handling, banking
• Stock take, inventory control
• Invoicing and receipting
• Handling supplier representatives