Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Dawson

Natasha Dawson

Pokeno,AUK

Summary

Service-oriented Salon Manager versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.

Overview

24
24
years of professional experience

Work History

Hair Salon Manager

Rodney Wayne Botany
Botany, Auckland
01.2024 - Current
  • Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
  • Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
  • Provided excellent customer service to build clientele base and ensure repeat business.
  • Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
  • Tracked inventory of products and supplies necessary for salon operations.
  • Hired, trained, evaluated, supervised and disciplined salon staff members.
  • Provided consultations to clients about their desired hairstyle and hair care needs.

Hair Salon Manager

Rodney Wayne Manukau
Manukau , Auckland
09.2022 - 01.2024
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Oversaw inventory control for retail products and supplies.
  • Monitored employee performance to ensure quality services were delivered consistently.
  • Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
  • Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
  • Implemented cost-saving measures throughout the business to reduce overhead expenses.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
  • Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
  • Participated in industry conferences to stay up-to-date on trends in the beauty industry.
  • Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Addressed customer problems quickly and according to service standards.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved guest complaints.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style

Hair Salon Manager

Rodney Wayne northwest
Westgate, Auckland
09.2018 - 09.2022
  • Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
  • Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
  • Provided excellent customer service to build clientele base and ensure repeat business.
  • Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
  • Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
  • Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
  • Monitored product sales trends and adjusted pricing accordingly to maximize profits.
  • Implemented new technologies such as software systems to improve efficiency.
  • Promoted client retention through high-quality service and follow through.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.
  • Resolved guest complaints.
  • Addressed customer problems quickly and according to service standards.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Scheduled employees and oversaw customer appointment calendar.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.

Hair Stylist

Vogue nationale
Brisbane Cbd, Brisbane
08.2017 - 08.2018
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Applied highlights, lowlights or other coloring techniques.
  • Educated clients on proper home hair care maintenance techniques.
  • Upsold additional services when appropriate to increase sales volume.
  • Developed relationships with new clients through referrals from existing customers.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Performed chemical treatments such as perms and relaxers.
  • Recommended products to clients based on their individual needs.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.

Hair Salon Manager

Rodney Wayne new lynn
New Lynn, Auckland
01.2016 - 08.2017
  • Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
  • Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
  • Provided excellent customer service to build clientele base and ensure repeat business.

Hairstylist

Rodney Wayne botany
Botany, Auckland
09.2010 - 10.2014
  • Applied highlights, lowlights or other coloring techniques.
  • Created updos for special occasions like weddings or proms.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Upsold additional services when appropriate to increase sales volume.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Recommended hair styles to compliment clients' facial features and coloring.

Student

Manukau institute of technology
Otara, Auckland
02.2009 - 10.2010
  • Assisted in the development of marketing materials for student organizations.
  • Provided guidance and support to fellow students on academic issues.
  • Participated in a variety of campus events, such as career fairs, lectures, and workshops.
  • Attended classes or courses to attain subject mastery and formal recognition.
  • Devoted time outside of class to do homework, labs or class preparation.
  • Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
  • Used student resources and asked professors, assistants, dean and other leaders for support.
  • Developed and practiced study techniques to retain information and meet assignment objectives.
  • Maintained positive working relationship with fellow staff and management.

Administrator

Trade staff
Auckland , Auckland
01.2000 - 08.2008
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Coordinated meetings, conferences, travel arrangements.
  • Provided general administrative support to staff members.
  • Organized special events such as company parties or trips for employees.
  • Updated databases with new employee information, job changes and terminations.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Organized client meetings to provide project updates.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Processed customer orders accurately and in a timely manner.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.

Education

National Trade Certification - Hairsdressing

Manukau Institute of Technology
Otara
08-2012

Some College (No Degree) -

Birkenhead College
Birkenhead

Skills

  • Employee Retention
  • Recruitment and Hiring
  • Client Satisfaction
  • Coordination Skills
  • Health and Safety Regulations
  • Revenue Growth
  • Safety Awareness
  • Compliance Knowledge
  • Customer Service
  • Communication Skills
  • Day-To-Day Operations
  • Perform Well in High-Demand, Fast-Paced Environments
  • Employee Development
  • Personal Training
  • Customer Friendly
  • Decision-Making Skills
  • Problem Resolving
  • Training Staff
  • Task Delegation
  • Conflict Mediation
  • Revenue Generation
  • Multi-Task Management
  • Problem-Solving Skills
  • Client Relations
  • Staff Collaboration
  • Performance Improvement
  • Stock Maintenance

Award winning stylist L’Oréal colour trophy peoples choice award 2014

Rodney Wayne artistic team member (3 years)

Timeline

Hair Salon Manager

Rodney Wayne Botany
01.2024 - Current

Hair Salon Manager

Rodney Wayne Manukau
09.2022 - 01.2024

Hair Salon Manager

Rodney Wayne northwest
09.2018 - 09.2022

Hair Stylist

Vogue nationale
08.2017 - 08.2018

Hair Salon Manager

Rodney Wayne new lynn
01.2016 - 08.2017

Hairstylist

Rodney Wayne botany
09.2010 - 10.2014

Student

Manukau institute of technology
02.2009 - 10.2010

Administrator

Trade staff
01.2000 - 08.2008

National Trade Certification - Hairsdressing

Manukau Institute of Technology

Some College (No Degree) -

Birkenhead College

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Natasha Dawson