Summary
Overview
Work History
Education
Skills
Accomplishments
Sports Achievements
Timeline
Generic

Natasha Henry

68 O'Donnell Avenue,Mount Roskill

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Operations Manager

LifeKidz Trust
07.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external partnerships.
  • Analyzed and reported on key performance to senior management and board members.
  • Developed and implemented strategies to maximize parents satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and duty of care standards.
  • Trained and guided team members to maintain high work standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with parents to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Teacher Aide

Sommerville Special Needs School
02.2014 - 07.2016
  • Assisted teachers with supervision and care of group of special needs children.
  • Supported student learning objectives through personalized and small group assistance.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Maintained safety and security by overseeing students in recess environments.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Graded assignments and reported individual progress to teacher.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Completed daily reports on attendance and disciplinary performance.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Provided instructional support to students unable to attend regular classes.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Taught courses under guidance of senior instructors.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported classroom activities, tutoring, and reviewing work.

Education

Work Related Studies

Mental Health And Addiction

Manukau Institute of Technology
Auckland
07.2015

Social Work

Manukau Institute of Technology
Auckland
11.2014

Skills

  • Policy and Procedure Implementation
  • Staff Training
  • Stakeholder Relations
  • Team Leadership
  • Budget Development and Management
  • Staff Development
  • Interpersonal Communications
  • Client Relations
  • Performance Monitoring and Evaluation
  • Recruiting and Hiring
  • Cultural Awareness
  • Planning and Implementation
  • Management Training

Accomplishments

  • Supervised team of 30-40 staff members.
  • Promoted from Programme Supervisor to Operations Manager

Sports Achievements

I have represented New Zealand and Cook Islands in Tag for more than 10 years.

I have been to 3 World Cups and 3 Oceania's.


Playing sports has helped maintain a strong, consistent, disciplined mind set and lifestyle.

Timeline

Operations Manager

LifeKidz Trust
07.2016 - Current

Teacher Aide

Sommerville Special Needs School
02.2014 - 07.2016

Work Related Studies

Mental Health And Addiction

Manukau Institute of Technology

Social Work

Manukau Institute of Technology

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Natasha Henry