Assistant Manager - Consulting Editor Team Taylor And Francis - Dove Medical Press
05.2021 - Current
Mentored team members to enhance professional development and accountability in workplace.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
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