NATASHA LEVI-LEVI
Pukehina,BOP
Summary
With a substantial background in retail management, peaking in the most recent role as a Regional Support Manager for Stirling Sports, overseeing various stores from Hamilton down to Wellington.
Offering a wealth of experience in leadership, organization skills, customer service, team management, sales, visual merchandising and operational oversights, with a keen insight into what it takes to make a store profitable.
Excelling at independently resolving issues and maintaining team focus to meet various business needs. With a proven track records of retaining clients, attracting and keeping skilled employees.
Currently seeking a new position to leverage the experience, practical mindset and enthusiasm to drive exceptional outcomes.
Overview
21
21
years of professional experience
Work History
Regional Support Manager
Stirling Sports
05.2022 - 01.2024
- Comprehending current trade challenges and assisting stakeholders through strategic planning and initiatives.
- Evaluating data to inform purchasing decisions, ensuring stakeholders adhere to budgets, select products that align with their target demographic, and spend with appropriate budgets.
- Assist stakeholders in implementing stock reduction strategies, which frequently involve setting up pop-up stores to facilitate sales and clear inventory. This process demands time for set up, inventory analysis, and compiling list of stock for sale.
- Frequent visits to stores with stakeholders who are not meeting performance targets and need additional support.
- Participated in fitting out and upgrading stores within my region.
- Offered guidance and instructions to new store proprietors, facilitated transition during store turnover, and aided in launch and setup for new stakeholders.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
Store Manager
Stirling Sports
06.2021 - 05.2022
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Completed point of sale opening and closing procedures.
Cluster Manager
Stirling Sports
01.2020 - 05.2021
- Oversee operations st Stirling Sport Riccarton and supervised Stirling Women's The Crossing.
- Mentor and enhanced both teams through development plans to build proficient sales team and surpass budget goals.
- Develop and implement inductions, training, on floor coaching and growth strategies.
- Led team to excellence, making top performing among company owned outlets.
- Ensure store operations, such as visual merchandising and inventory management, are conducted flawlessly to maximise sales.
- Consistently review and analyse performance data to identify areas for improvement and opportunities.
- Recognise growth opportunities and implement plans, processes and structures to facilitate expansion.
Store Manager
Merchant Footwear
01.2017 - 12.2019
- Returned to oversee highest-performing flagship store in both New Zealand and Australia, leading team of 12-15.
- Established structure and team development, achieving store budget goals for first time in four years.
- Fostered career progression within team, resulting in three Assistant Managers being promoted to Store Manager roles and two team members advancing to Assistant Manager positions.
- Additionally, I supported area manager with tasks including conducting sales conference calls for 10 stores and aiding in operations and staffing.
- Received Values Champion award in recognition of my dedication to company's values and my effort to exceed expectations.
- Surpassed $2 million in personal sales during my time with company.
Store Manager
Mi Piaci Footwear
01.2016 - 01.2017
- During tenure, significantly increased store revenue, elevating store classification from B to and A grade.
- Achieved manager's incentive award twice within year by meeting essential KPIs and leading my team to surpass their goals.
- Was honoured most inspirational person award in company on International women's day.
- Consistently scored between 90-95% in 360-degree peer reviews for my performance as Store Manager.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Merchant Footwear
01.2015 - 01.2016
- Promoted to Senior Leader, managing Flagship store.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Merchant Footwear
06.2015 - 06.2015
- Returned to Hornby to further develop business after completing maternity cover at Merchant Northlands. In this brief period, managed store relocation to larger space within mall.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Merchant Footwear
06.2014 - 06.2015
- Accepted challenge of managing underperforming B grade store, successfully turned around under leadership.
- Maximized sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Merchant Footwear
01.2013 - 06.2014
- Elevated to inaugural role as Store Manager.
- During tenure, store achieved highest percentage in NZ best workplaces survey, indicating highly motivated team under leadership.
- Cultivated proficient time management capabilities while overseeing compact operation, including team management, inventory control, and sales enhancement.
- Managed scheduling, hiring, training and formulation both store and individual growth through action plans.
- Handling visual merchandising duties.
- Compiled monthly and weekly reports on store performance.
- Participated in regional conference calls.
Assistant Manager
Merchant Footwear
08.2012 - 01.2013
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managing inventory.
- Boosting sales performance for store, team, and individuals through KPIs.
- Overseeing operations Sundays and Mondays in absence of Store Manager.
- Executing visual merchandising strategies.
- Conducting monthly performance evaluations.
- Onboarding and training new team members.
Assistant Manager
Merchant Footwear
11.2011 - 08.2012
- Promoted to Assistant Store Manager at flagship Merchant Riccarton Store.
- Oversaw team of 10-15 employees.
- Conducted weekly coaching sessions to uplift performance of underachievers, aiming to enhance sales and KPIs.
- Handling recipe of inwards goods.
- Managed distribution of stock.
- Processed online sales transactions.
- Assisted in store transition to larger location, supporting both manager and team.
- Communicated stock requested to merchandise team.
- Prepared weekly trade reports for store. Focusing on key days under my leadership.
- Aided manager in recruitment and conducting interviews.
- Compiled stock on hand list report to ensure all footwear styles on sales floor.
- Led by example, achieving personal sales targets and KPIs.
- Earned nomination for Assistant Manager of year.
- Executed visual merchandising responsibilities.
Sales Associate
Merchant Footwear
10.2010 - 11.2010
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Casual Retail Assistant
Glassons
08.2010 - 10.2010
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team to achieve daily sales targets and consistently exceed performance expectations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Housekeeping Room Attendant
Millennium Hotel
01.2003 - 08.2010
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
Papanui High School
Christchurch, NZSkills
- Proficient in interpersonal and communication abilities, skilled in managing both internal and external stakeholders
- Demonstrates leadership expertise through coaching and developmental strategies for success
- Highly efficient in organisation and time management, especially for high-pressure settings
- Resilient collaborator who respects diverse perspectives and takes proactive measures for superior outcomes
- Exceptional focus on detail, with emphasis on data and analytical tasks
- Keen eagerness to embrace learning, personal growth, and proactive engagement
- Resilient team player who values all opinions and acts proactively to ensure quality results
- Regulatory Compliance
- Strategic Planning
Additional Information
References available on request
Languages
Samoan
Native or Bilingual
Timeline
Regional Support Manager
Stirling Sports
05.2022 - 01.2024
Store Manager
Stirling Sports
06.2021 - 05.2022
Cluster Manager
Stirling Sports
01.2020 - 05.2021
Store Manager
Merchant Footwear
01.2017 - 12.2019
Store Manager
Mi Piaci Footwear
01.2016 - 01.2017
Store Manager
Merchant Footwear
06.2015 - 06.2015
Store Manager
Merchant Footwear
01.2015 - 01.2016
Store Manager
Merchant Footwear
06.2014 - 06.2015
Store Manager
Merchant Footwear
01.2013 - 06.2014
Assistant Manager
Merchant Footwear
08.2012 - 01.2013
Assistant Manager
Merchant Footwear
11.2011 - 08.2012
Sales Associate
Merchant Footwear
10.2010 - 11.2010
Casual Retail Assistant
Glassons
08.2010 - 10.2010
Housekeeping Room Attendant
Millennium Hotel
01.2003 - 08.2010
Papanui High School
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