NATASHA LEVI-LEVI
Pukehina,BOP
Summary
With a substantial background in retail management, peaking in the most recent role as a Regional Support Manager for Stirling Sports, overseeing various stores from Hamilton down to Wellington.
Offering a wealth of experience in leadership, organization skills, customer service, team management, sales, visual merchandising and operational oversights, with a keen insight into what it takes to make a store profitable.
Excelling at independently resolving issues and maintaining team focus to meet various business needs. With a proven track records of retaining clients, attracting and keeping skilled employees.
Currently seeking a new position to leverage the experience, practical mindset and enthusiasm to drive exceptional outcomes.
Overview
21
21
years of professional experience
Work History
Regional Support Manager
Stirling Sports
Mid North Island, NZ
05.2022 - 01.2024
- Comprehending current trade challenges and assisting stakeholders through strategic planning and initiatives.
- Evaluating data to inform purchasing decisions, ensuring stakeholders adhere to budgets, select products that align with their target demographic, and spend with appropriate budgets.
- Assist stakeholders in implementing stock reduction strategies, which frequently involve setting up pop-up stores to facilitate sales and clear inventory. This process demands time for set up, inventory analysis, and compiling list of stock for sale.
- Frequent visits to stores with stakeholders who are not meeting performance targets and need additional support.
- Participated in fitting out and upgrading stores within my region.
- Offered guidance and instructions to new store proprietors, facilitated transition during store turnover, and aided in launch and setup for new stakeholders.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
Store Manager
Stirling Sports
Tauranga, BOP
06.2021 - 05.2022
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Completed point of sale opening and closing procedures.
Cluster Manager
Stirling Sports
Christchurch, CAN
01.2020 - 05.2021
- Oversee operations st Stirling Sport Riccarton and supervised Stirling Women's The Crossing.
- Mentor and enhanced both teams through development plans to build proficient sales team and surpass budget goals.
- Develop and implement inductions, training, on floor coaching and growth strategies.
- Led team to excellence, making top performing among company owned outlets.
- Ensure store operations, such as visual merchandising and inventory management, are conducted flawlessly to maximise sales.
- Consistently review and analyse performance data to identify areas for improvement and opportunities.
- Recognise growth opportunities and implement plans, processes and structures to facilitate expansion.
Store Manager
Merchant Footwear
Christchurch, CAN - Riccarton
01.2017 - 12.2019
- Returned to oversee highest-performing flagship store in both New Zealand and Australia, leading team of 12-15.
- Established structure and team development, achieving store budget goals for first time in four years.
- Fostered career progression within team, resulting in three Assistant Managers being promoted to Store Manager roles and two team members advancing to Assistant Manager positions.
- Additionally, I supported area manager with tasks including conducting sales conference calls for 10 stores and aiding in operations and staffing.
- Received Values Champion award in recognition of my dedication to company's values and my effort to exceed expectations.
- Surpassed $2 million in personal sales during my time with company.
Store Manager
Mi Piaci Footwear
Christchurch, CAN - Riccarton
01.2016 - 01.2017
- During tenure, significantly increased store revenue, elevating store classification from B to and A grade.
- Achieved manager's incentive award twice within year by meeting essential KPIs and leading my team to surpass their goals.
- Was honoured most inspirational person award in company on International women's day.
- Consistently scored between 90-95% in 360-degree peer reviews for my performance as Store Manager.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Merchant Footwear
Christchurch, CAN - Riccarton
01.2015 - 01.2016
- Promoted to Senior Leader, managing Flagship store.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Merchant Footwear
Christchurch, CAN - Hornby Outlet
06.2015 - 06.2015
- Returned to Hornby to further develop business after completing maternity cover at Merchant Northlands. In this brief period, managed store relocation to larger space within mall.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Merchant Footwear
Christchurch, CAN - Northlands Mall
06.2014 - 06.2015
- Accepted challenge of managing underperforming B grade store, successfully turned around under leadership.
- Maximized sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Merchant Footwear
Christchurch, CAN - Outlet Hornby
01.2013 - 06.2014
- Elevated to inaugural role as Store Manager.
- During tenure, store achieved highest percentage in NZ best workplaces survey, indicating highly motivated team under leadership.
- Cultivated proficient time management capabilities while overseeing compact operation, including team management, inventory control, and sales enhancement.
- Managed scheduling, hiring, training and formulation both store and individual growth through action plans.
- Handling visual merchandising duties.
- Compiled monthly and weekly reports on store performance.
- Participated in regional conference calls.
Assistant Manager
Merchant Footwear
Christchurch, CAN - Outlet Hornby
08.2012 - 01.2013
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managing inventory.
- Boosting sales performance for store, team, and individuals through KPIs.
- Overseeing operations Sundays and Mondays in absence of Store Manager.
- Executing visual merchandising strategies.
- Conducting monthly performance evaluations.
- Onboarding and training new team members.
Assistant Manager
Merchant Footwear
Christchurch, CAN - Riccarton
11.2011 - 08.2012
- Promoted to Assistant Store Manager at flagship Merchant Riccarton Store.
- Oversaw team of 10-15 employees.
- Conducted weekly coaching sessions to uplift performance of underachievers, aiming to enhance sales and KPIs.
- Handling recipe of inwards goods.
- Managed distribution of stock.
- Processed online sales transactions.
- Assisted in store transition to larger location, supporting both manager and team.
- Communicated stock requested to merchandise team.
- Prepared weekly trade reports for store. Focusing on key days under my leadership.
- Aided manager in recruitment and conducting interviews.
- Compiled stock on hand list report to ensure all footwear styles on sales floor.
- Led by example, achieving personal sales targets and KPIs.
- Earned nomination for Assistant Manager of year.
- Executed visual merchandising responsibilities.
Sales Associate
Merchant Footwear
Christchurch, CAN - Northlands Mall
10.2010 - 11.2010
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Casual Retail Assistant
Glassons
Christchurch, CAN - The Palms Mall
08.2010 - 10.2010
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team to achieve daily sales targets and consistently exceed performance expectations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Housekeeping Room Attendant
Millennium Hotel
Christchurch, CAN - CBD
01.2003 - 08.2010
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
Papanui High School
Christchurch, NZSkills
- Proficient in interpersonal and communication abilities, skilled in managing both internal and external stakeholders
- Demonstrates leadership expertise through coaching and developmental strategies for success
- Highly efficient in organisation and time management, especially for high-pressure settings
- Resilient collaborator who respects diverse perspectives and takes proactive measures for superior outcomes
- Exceptional focus on detail, with emphasis on data and analytical tasks
- Keen eagerness to embrace learning, personal growth, and proactive engagement
- Resilient team player who values all opinions and acts proactively to ensure quality results
- Regulatory Compliance
- Strategic Planning
Additional Information
References available on request
Languages
Samoan
Native or Bilingual
Timeline
Regional Support Manager
Stirling Sports
05.2022 - 01.2024
Store Manager
Stirling Sports
06.2021 - 05.2022
Cluster Manager
Stirling Sports
01.2020 - 05.2021
Store Manager
Merchant Footwear
01.2017 - 12.2019
Store Manager
Mi Piaci Footwear
01.2016 - 01.2017
Store Manager
Merchant Footwear
06.2015 - 06.2015
Store Manager
Merchant Footwear
01.2015 - 01.2016
Store Manager
Merchant Footwear
06.2014 - 06.2015
Store Manager
Merchant Footwear
01.2013 - 06.2014
Assistant Manager
Merchant Footwear
08.2012 - 01.2013
Assistant Manager
Merchant Footwear
11.2011 - 08.2012
Sales Associate
Merchant Footwear
10.2010 - 11.2010
Casual Retail Assistant
Glassons
08.2010 - 10.2010
Housekeeping Room Attendant
Millennium Hotel
01.2003 - 08.2010
Papanui High School