Natasha Massey
Calgary
Summary
A seasoned Payroll, Benefits and HR professional with a background encompassing unionized workplaces, complex employee relations issues, payroll management, absenteeism control, and impactful workshop facilitation.
Overview
14
14
years of professional experience
Work History
Implementation Consultant
Deel.
01.2024 - Current
- Lead seamless client onboarding, including planning, guidance, and training.
- Maintain robust communication with key stakeholders for lasting partnerships.
- Analyze and customize customer payroll processes for optimal system integration.
- Ensure compliance with the NZ Holiday Act through meticulous system configuration.
- Provide expert advice on payroll best practices to enhance operational efficiency.
- Serve as dedicated Account Manager for client support.
Global HR & Payroll Client Services Specialist
Remote Technology NZ Ltd
03.2022 - 12.2023
- Meticulously reviewed and corrected timesheets, attendance records for Canada and APAC regions.
- Conducted thorough analysis of compensation-related data, encompassing wages and bonuses
- Oversaw seamless payroll transactions and conducted routine audits on procedures and records
- Processed benefit costs, diligently prepared tax deduction paperwork, and reported payroll intricacies to management.
- Spearheaded the creation of process improvement documentation, provided coaching on APAC/ US and Canada Employment Law to colleagues.
- Managed critical escalations related to invoices and payroll issues.
Senior HR & Payroll Advisor
Restaurant Brands Ltd
05.2021 - 02.2022
- Led HR and Payroll functions for major fast-food brands (KFC, Carl's Junior, Taco Bell, Pizza Hut), overseeing 4500+ staff
- Managed end-to-end payroll for 1000+ employees, including delivery drivers, and handled onboarding/offboarding processes
- Oversaw accurate HR data maintenance in the Pay Global system and managed accidental compensation for RBL staff
- Acted as Subject Matter Expert for Payroll and HR issues, leading a team of three, and managed superannuation deductions and income tax filings
- Spearheaded process improvements, change management documentation, and third-party audit preparations, while handling contract variations and new agreements
- Managing Accidental claims/OHS claims for all internal employees.
- Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
HR & Payroll Advisor
Crombie Lockwood
04.2018 - 05.2021
- Efficiently processed payroll for 1200+ employees, managed commission payments, and ensured compliance with NZ Employment Legislation and PAYE regulations
- Collaborated with HR Coordinator and Admin Managers to oversee onboarding and offboarding procedures in alignment with company policies
- Handled salary changes, retroactive adjustments, overtime, incentives, and maintained accurate payroll records
- Compiled and reported summaries of earnings, taxes, deductions, leave balances, and prepared month-end reports and costing journals
- Provided first-line advice on payroll and leave-related queries, maintained compliance with IRD and ACC, and managed data for third-party audit assessments for CLNZ
- Managing Accidental claims/OHS claims for all internal employees.
HR & Payroll Advisor
Good Group Hospitality Ltd
03.2017 - 04.2018
- Administered end-to-end HR processes, including employment agreements, letters, and payroll for 350+ employees, ensuring compliance with employment legislation
- Supported recruitment and selection processes, managing onboarding, induction, and meet-and-greet sessions for new hires
- Provided guidance on employee benefits, leave entitlements, and policies while coaching managers through performance improvement and disciplinary processes
- Managed employee relations, resolving issues and ensuring compliance with policies and standards
- Orchestrated performance management, succession planning, and HR business cycles for optimal results.
Benefits Operations Manager (Defined Benefits)
Aon Hewitt
04.2010 - 08.2015
- Managed US HR, payroll, and pension processes for mid-level client (13k headcount), ensuring efficient workflows and meeting SLAs
- Developed SOPs, handled resource planning, and collaborated on system defect fixes using ICAT method.
- Created detailed reports highlighting key performance indicators related to benefits operations, enabling senior management to make informed decisions based on accurate data.
Education
Post Graduate Certificate - Human Resources Management
Bow Valley College
Calgary, Canada12.2023
Graduate Diploma in Business - Human Resources Management
Auckland University of Technology
Auckland, New Zealand04.2020
Masters of Arts - Economics
Rohilkhand University
Bareilly, India04.2007
Bachelors of Arts - Economics
Lucknow University
Lucknow,India04.2005
Skills
- Regulatory Compliance
- Document and Records Management
- Work Prioritization
- Client Relations
- Process Improvement
- Project management abilities
- Excellent Communication Skills
Accomplishments
- Absence Management System Implementation: Successfully implemented an Absence Management System, reducing 3 days Full-Time Equivalent (FTE) with a dollar saving of NZ$24,000 pa.
- Performance Coaching: Provided coaching to managers on identifying and addressing performance issues. Resulted in a significant reduction in absenteeism and staff turnover, positively impacting the overall organizational performance (GGL).
- Leave Liability Reduction: I played a pivotal role in decreasing the Annual leave balance by implemented a concrete leave reporting system and effectively managed leave balances for the entire organisation saving an aprox > NZ$100K.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Implementation Consultant
Deel.
01.2024 - Current
Global HR & Payroll Client Services Specialist
Remote Technology NZ Ltd
03.2022 - 12.2023
Senior HR & Payroll Advisor
Restaurant Brands Ltd
05.2021 - 02.2022
HR & Payroll Advisor
Crombie Lockwood
04.2018 - 05.2021
HR & Payroll Advisor
Good Group Hospitality Ltd
03.2017 - 04.2018
Benefits Operations Manager (Defined Benefits)
Aon Hewitt
04.2010 - 08.2015
Post Graduate Certificate - Human Resources Management
Bow Valley College
Graduate Diploma in Business - Human Resources Management
Auckland University of Technology
Masters of Arts - Economics
Rohilkhand University
Bachelors of Arts - Economics
Lucknow University
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