VINEET AHLUWALIA

Led multi-geography teams in India, Mexico, and Germany, managing HR and operational activities for IT and Customer Success, including payroll and client management
Directed large-scale transitions, such as the end-to-end migration of IT work from Aon to TCS/Accenture (Project Night-Sky India), which enhanced workforce capacity and resulted in significant cost savings
Established and executed regional goals in alignment with company objectives, achieving a 95% renewal rate and increasing customer engagement metrics by 40%
Developed and presented data-driven reports to senior management, focusing on key performance metrics like expansion revenue and renewal rates to support strategic decision-making
Managed the recruitment process, ensuring smooth onboarding and successful integration of new team members across global sites
Oversaw team compensation structures and implemented training programs that led to 100% KPI achievement, earning the President’s Club Award for excellence
Actively addressed team concerns and maintained high morale through effective conflict resolution strategies, contributing to a 25% reduction in customer churn
Promoted a collaborative culture across diverse teams, ensuring alignment with organizational values and enhancing teamwork in India, Mexico, and Germany
Conducted regular performance reviews and maintained metrics reporting to support continuous improvement and team engagement
Generated $2 Million in Expansion Revenue: Spearheaded a campaign to identify potential expansion opportunities within existing accounts, leading to a multi-million-dollar increase in revenue through strategic upselling
Achieved 95% Renewal Rate through strategic value reinforcement and personalized check-ins
Won President’s Club Award in Berlin Germany for 100% KPI delivery and for Reducing Customer Churn Rate by 25%: Successfully implemented proactive customer engagement strategies and early warning systems that identified at-risk customers, resulting in a significant reduction in churn over a six-month period
Boosted Customer Engagement by 40%: Introduced a new customer onboarding program that increased product adoption and feature usage, resulting in a 40% rise in engagement metrics over eight months
Call Center Technology Upgrade and Vendor migration (2019)- Led project on Upgrade of existing Avaya systems to NICE InContact and consolidation of work to SITEL, C3 and Teletech for US HRO work
Led Transition of Global IT work to TCS and Accenture, Savings of $7 M realized, new wins and Process ramp-up from 60-100 FTEs
Project Night-Sky India- Led end-to-end migration of IT work from Aon to TCS/Accenture for India and Global sites (2018)