Natasha Neill
Foxton,MWT
Summary
Proven team leader with expertise in conflict resolution and performance assessment. Supervised daily operations and implemented process improvements, resulting in enhanced efficiency and customer satisfaction. Consistently achieved organizational goals through effective management and high service standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Assistant
Gilmours Central
Palmerston North, Palmerston North
05.2025 - Current
- Collaborated with team members to improve service efficiency.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Participated in regular staff meetings regarding operations procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within fast-paced environment.
Shift Supervisor
Gilmours Central
Palmerston North, Palmerston North
08.2023 - 05.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets..
- Monitored staff performance to ensure quality standards were met.
- Identified areas of improvement within the department and implemented necessary changes.
- Resolved conflicts between staff members in a timely manner.
- Identified opportunities for process improvements through data analysis.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Workshop labourer
Combi Clamp Ltd
Kelvin Grove, PLMERSTON NORTH
07.2018 - 08.2022
- Operated heavy machinery for various construction projects safely and efficiently.
- Followed safety protocols and guidelines during all labor-intensive tasks.
- Completed variety of physical labor tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated and maintained a variety of equipment including hand and power tools.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed regular checks of equipment for proper operation and safety compliance
- Stacked and arranged products on pallets according to size and weight requirements.
Packhouse Manager
Hessels Poultry Farm
Foxton, Foton
03.2008 - 03.2018
- Supervised staff training on safety protocols and best practices.
- Developed schedules to align staffing with production needs.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency..
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
Temp Worker
Adecco and Associates
Palmerston North, Palmerston North
10.2006 - 02.2007
- Assisted team members with day-to-day support tasks and inquiries.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Updated internal databases with new account information as needed.
- Provided general administrative support, including filing documents.
Shop Manager
Vertongens Four Square
Foxton, Foxton
02.2000 - 08.2005
- Managed daily operations of a busy grocery store environment.
- Supervised staff to ensure efficient customer service and store presentation.
- Coordinated inventory management to maintain adequate stock levels.
- Assisted customers with product inquiries and provided solutions to issues.
- Implemented merchandising strategies to enhance product visibility and appeal..
- Maintained high standards of customer service throughout the store.
- Built and maintained sound business relationships with vendors and suppliers.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Turakina Maori Girls College
Marton, NZ12-1999
Manawatu College
Foxton, NZ01-1998
Skills
- Customer service
- Inventory management
- Conflict resolution
- Performance assessment
- Workflow enhancement
- Team management
- Multitasking skills
- Safety compliance
- Relationship building
- Effective communication
- Collaborative teamwork
Certification
- Current First Aid Certificate
- OSH Forklift
Languages
English
Professional
Maori
Elementary
Custom
- Though I've not had much employment in the administrative field, I believe that I can transfer experience from other fields to this one. I have assisted my late mum, Daisy Peta, and her colleague in doing administrative duties while they were both employed at Te Aputa Ki Wairau Kohanga Reo in the late '90s
- Assisted my mum also with her other administrative duties with her
Timeline
Service Assistant
Gilmours Central
05.2025 - Current
Shift Supervisor
Gilmours Central
08.2023 - 05.2025
Workshop labourer
Combi Clamp Ltd
07.2018 - 08.2022
Packhouse Manager
Hessels Poultry Farm
03.2008 - 03.2018
Temp Worker
Adecco and Associates
10.2006 - 02.2007
Shop Manager
Vertongens Four Square
02.2000 - 08.2005
Turakina Maori Girls College
Manawatu College
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