Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Natasha Paki

Hamilton,WKO

Summary

Adept at managing high-stress situations, I excelled in customer service roles at the Ministry of Social Development, enhancing client retention through active listening and critical thinking. Skilled in data entry and problem resolution, my professional journey is marked by a commitment to service excellence and building strong customer relationships.


Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Case Management role.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Ministry of Social Development
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Appointment Scheduler

Job Connect
05.2022 - 06.2023
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or cancelling appointments.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Cashier/Night Shift Filler

Countdown Supermarket
08.2021 - 02.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Roadside Assistance Agent

RACWA
01.2012 - 11.2019
  • Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
  • Provided thorough training to new agents on company policies, procedures, and best practices in roadside assistance operations.
  • Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.

Cashier Assistant

Nandos Food Outlet
07.2010 - 01.2012
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.

Education

High School Diploma -

Clarkson Community High School
Clarkson, Perth
12-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Problem resolution
  • Professional telephone demeanor
  • Scheduling
  • Appointment scheduling
  • Administrative support
  • Building rapport

Interests

  • Crafting and DIY Projects - recently found a passion for making party favours
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Customer Service Representative

Ministry of Social Development
12.2023 - Current

Appointment Scheduler

Job Connect
05.2022 - 06.2023

Cashier/Night Shift Filler

Countdown Supermarket
08.2021 - 02.2022

Roadside Assistance Agent

RACWA
01.2012 - 11.2019

Cashier Assistant

Nandos Food Outlet
07.2010 - 01.2012

High School Diploma -

Clarkson Community High School

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Natasha Paki