Natasha Silby
Helensville,AUK
Overview
35
35
years of professional experience
Work History
Trade counter
Mitre10 Mega Westgate
08.2023 - Current
- Managed daily transactions, ensuring accuracy and efficiency in cash handling.
- Trained new staff on customer service protocols and operational procedures.
- Implemented inventory tracking system to optimize stock management.
- Resolved customer inquiries effectively, enhancing overall satisfaction rates.
- Streamlined checkout processes, reducing wait times and improving workflow.
- Supervised team members, fostering a collaborative and productive work environment.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
House Cleaner
Self Employed
01.2007 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Waxed and polished wood floors and other woodwork.
- Verified cleanliness and organization of storage areas and carts.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Documented and reported necessary facility and building repairs observed.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
Inwards Goods Manager
Foodstuffs North Island
01.1995 - 03.2002
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Organized records of vehicles, schedules and completed orders.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Conducted research to address shipping errors and packaging mistakes.
- Enhanced performance of receiving dock associates through training, guidance and motivation
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Organized storage areas to optimize materials movements and minimize labor hours
Checkout Operator
Woolworths New Zealand
01.1991 - 01.1995
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
- Stocked, tagged and displayed merchandise as required
- Upsold additional products and services to customers, increasing revenue
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
- Answered questions about store policies and addressed customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Operated and closed out drawers with high accuracy to maintain balanced registers
- Checked personal identifications during alcohol and tobacco sales
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.5
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lynfield College
Auckland, NZ1993
Skills
- Commercial and Residential Cleaning
- Payment Collection
- Daily Cleaning and Sanitation
- Customer Service
- Equipment Disinfection
- Green Cleaning Method
- Bathroom Detailing
- Cleaning Bathrooms
- Household management
- Cleaning techniques
- Residential cleaning
- Vacuuming
- Quality control guidelines
- Vacuuming and sweeping
- Housekeeping
Timeline
Trade counter
Mitre10 Mega Westgate
08.2023 - Current
House Cleaner
Self Employed
01.2007 - Current
Inwards Goods Manager
Foodstuffs North Island
01.1995 - 03.2002
Checkout Operator
Woolworths New Zealand
01.1991 - 01.1995
High School Diploma -
Lynfield College
Interior design
My passion is interior design and up cycling old furniture. Currently doing a design course online. I have renovated my house twice now and designed everything.