Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Natasha Walford

Christchurch,CAN

Summary

I am a cheerful, confident and approachable person who takes personal pride in my work. I believe I have a lot of skills and qualities to offer and find fitting into a new team easy due to my friendly manner. I have lots of experience working in both team environments and individually, I can take the initiative and learn new skills quickly and effectively. Combined with my ability to work under pressure this makes me a valuable addition to any team.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

Steel & Tube Holdings
10.2022 - Current
  • Managed various tasks including data entry, order processing, phone support, database updates, and job bookings.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Responded to customer emails with accurate product and service information.

Sales/ PA

Warmth NZ
07.2022 - 09.2022
  • Successfully performed data entry tasks, quoted prices to customers, and maintained accuracy while updating databases and booking jobs.
  • Performed calendar management and scheduling of appointments for the executive.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Transportation Coordinator

Vanguard Logistics
09.2021 - 07.2022
  • Coordinated driver loads and managed dispatch tasks.
  • Communicated delays and early arrivals to management.
  • Directed daily transportation of cargo.
  • Organized delivery schedules and provided customers with timely updates.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

Dispatch Supervisor/Telop

Critical Communications
01.2019 - 09.2021
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Investigated customer inquiries regarding delivery status or delays.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Freight Coordinator

The Freight Hub- New Zealand Couriers
03.2018 - 12.2018
  • Monitored transportation activities to ensure efficient delivery of goods.
  • Used scanners to track parcel information, condition or receipt.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Directed cargo loading to monitor even distribution of weight.
  • Performed data entry duties such as updating shipment information into company systems.

Front Desk/Sales person

Harvey Norman Ashburton
04.2015 - 03.2018
  • Meeting KPI Targets
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Freight Sorter & Courier Driver

New Zealand Couriers Ashburton
12.2011 - 03.2018
  • Loaded and unloaded cargo from trucks, vans, containers, or trailers using forklifts.
  • Utilized RF scanners to track inventory movements within the facility.
  • Sorted incoming and outgoing freight according to established procedures.
  • Maintained a clean work environment by sweeping floors, cleaning up spills and disposing waste materials properly.
  • Inspected freight for damages before loading onto transport vehicles.
  • Followed company policies regarding safety protocols while operating heavy freight.

Education

Te Kura Correspondence School
01.2012

Sir George Seymour, National College of Airline Travel And Tourism
Dunedin, NZ
01-2012

Ashburton College
Ashburton, NZ
01.2010

Bachelor of Applied Management - Human Resources Management

Southern Institute of Technology - Online

Skills

  • Strong communication skills
  • Honest
  • Reliable and hardworking
  • Dependable and trustworthy
  • Friendly
  • Sociable person with a good sense of humor
  • Able to multitask efficiently and with ease
  • Experience of working with people and giving great customer service

Hobbies and Interests

  • Travelling
  • Meeting new people
  • Socialising with friends and family.
  • Lego Building
  • Baking

References

  • Kathy Howatson, Team Leader, Steel & Tube Holdings, 027 255 7561
  • Dean Louden, Team Leader, Steel & Tube Holdings, 021 153 3388
  • Nicki Law, Senior QSET & Engagement Manager, Steel & Tube Holdings, 021 195 0982
  • Ram Kodukula, Critical Communications, Manger, 022 678 7572

Timeline

Customer Service Specialist

Steel & Tube Holdings
10.2022 - Current

Sales/ PA

Warmth NZ
07.2022 - 09.2022

Transportation Coordinator

Vanguard Logistics
09.2021 - 07.2022

Dispatch Supervisor/Telop

Critical Communications
01.2019 - 09.2021

Freight Coordinator

The Freight Hub- New Zealand Couriers
03.2018 - 12.2018

Front Desk/Sales person

Harvey Norman Ashburton
04.2015 - 03.2018

Freight Sorter & Courier Driver

New Zealand Couriers Ashburton
12.2011 - 03.2018

Te Kura Correspondence School

Sir George Seymour, National College of Airline Travel And Tourism

Ashburton College

Bachelor of Applied Management - Human Resources Management

Southern Institute of Technology - Online

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