Natasha Ward
Putaruru,WKO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Tepoi Cafe through exceptional teamwork and unparalleled customer service. Skilled in operating espresso machines and maintaining cleanliness, my ability to manage time effectively ensured the café's reputation for quality and hygiene was upheld.
Overview
10
10
years of professional experience
Work History
Cafe Worker/barista
Tepoi Cafe
New Zealand
02.2014 - 04.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Monitored food temperatures to comply with safety regulations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Edgecumbe College
Edgecumbe, BOPSkills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Punctual and Reliable
- Time Management
Additional Information
Before working at Tepoi Cafe and having my two youngest children I was a reliever teacher at Buckland Street Daycare where I worked for roughly 3 years, (2005-2008) I enjoyed my time there and the bond formed with the many Tamariki
Timeline
Cafe Worker/barista
Tepoi Cafe
02.2014 - 04.2024
Edgecumbe College