Natasha Whare
Puni,Pukekohe
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
12
12
years of professional experience
Work History
Retail Cluster Branch Manager
Postie Plus
04.2021 - 06.2025
- Managed daily branch operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
- Implemented visual merchandising strategies to attract customers.
- Conducted performance evaluations and provided constructive feedback to team members.
- Developed branch sales strategies to meet organizational goals.
- Analyzed sales data to identify trends and adjust operational practices accordingly.
- Monitored store stock levels; placed orders when necessary to maintain appropriate inventory levels at all times.
- Ensured compliance with all safety regulations and maintained a safe working environment for all staff members.
- Prepared reports on key performance metrics such as sales figures, customer service ratings or employee productivity levels.
- Cluster Manager for x3 stores and a team of 20+
Assistant & Stock Manager
Hallensteins Brothers
11.2020 - 04.2021
- Assisted with daily operations to ensure smooth workflow across departments.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Supported recruitment efforts by scheduling interviews and onboarding new staff members.
- Maintained communication between management and staff to facilitate information sharing.
- Organized training sessions to enhance team skills and operational efficiency.
- Prepared reports on operational activities for management review and decision-making.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained positive working relationship with fellow staff and management.
- Managed stock levels to ensure product availability at retail locations.
- Trained team members on stock handling and safety procedures.
Retail Store Manager - St Lukes
Yd Menswear
11.2019 - 11.2020
- On the job training for each sales assistant
- Monitoring financial performance of the store
- Recruiting new sales assistants
- Supervising and appraising staff
- Managing staff budgets
- Stock take and stock work and creating spreadsheets for category reports
- Deposit store takings
- Visual Merchandising weekly
- Produce team monthly performance reports & Evaluating each staff members monthly progress.
- Creating solutions to any problems raised
- Rostering
- Leading a team of 7
- Ensuring that all stock is on the floor and that daily duties (operations) are set.
Store Manager
Just Jeans
05.2019 - 11.2019
- On the job training for each sales assistant
- Monitoring financial performance of the store
- Recruiting new sales assistants
- Supervising and appraising staff
- Managing staff budgets
- Stock take and stock work and creating spreadsheets for category reports
- Deposit store takings
- Visual Merchandising weekly
- Produce team monthly performance reports & Evaluating each staff members monthly progress.
- Creating solutions to any problems arised
- Rostering & Timesheets
- Leading a team of 7
- Ensuring that all stock is on the floor and that daily duties (operations) are set.
Store Manager
Taro Cash Menswear
04.2018 - 05.2019
- On the job training for each sales assistant
- Monitoring financial performance of the store
- Recruiting new sales assistants
- Supervising and appraising staff
- Managing staff budgets
- Stock take and stock work and creating spreadsheets for category reports
- Deposit store takings
- Visual Merchandising weekly
- Produce team monthly performance reports & Evaluating each staff members monthly progress.
- Creating solutions to any problems raised
- Rostering
- Leading a team of 7
- Ensuring that all stock is on the floor and that daily duties (operations) are set.
Office Administrator/Receptionist
Mike Pero Real Estate
09.2017 - 12.2017
- Company Overview: (Manukau)
- Reception duties
- Customer Service
- General admin and filing
- Monitor and maintain emails
- Prepare new listings and processes
- Designing for marketing- Property Press, designing TV Ads, editing photos, creating trifolds and signboards, just listed flyers.
- Processing contracts
- Invoicing
- Database management
- Ordering important documents for Vendors, Purchasers, Agents and solicitors.
- Stationary and general duties
- (Manukau)
Primary Sport Administrator/Coach
COUNTIES MANUKAU SPORT
01.2013 - 01.2014
- Company Overview: (MANUREWA)
- This was mainly an office job but also involved promotional material and also teaching within Primary Schools in the South Auckland areas.
- In the office, was responsible for taking customer orders, administering to Primary school needs, sport data entry, sporting enquiries and general enquiries through phone calls.
- I also had the responsibility to update Primary school coaches and teams in terms of cancellations of sports, tournaments and also team draws in which contributed to social media traits.
- (MANUREWA)
Education
Bachelor of Art - Major in Maori Development and minor in Event Management
Auckland University of Technology
Auckland, NZCertificate in Maori Performing Arts - Level 3
Te Wananga O Aotearoa
AucklandCertificate in Sport and Recreation - Level 4
Manukau Institute of Technology
Auckland, NZCertificate in Social Services - Level 4
Manukau Institute of Technology
Auckland, NZSkills
- Branch operations
- Inventory management
- Sales strategy
- Visual merchandising
- Customer service
- Performance evaluation
- Team leadership
- Employee training
- Staff recruitment
- Conflict resolution
- Safety management
- People-oriented
- Upselling and cross selling
- Coaching and mentoring
- Excellent work ethic
Hobbies and Interests
- Volunteering for Auckland City Mission
- Enjoy being active and healthy, working out in the gym.
- Ujam Dance Fitness Instructor
References
- Stacey Haare-Vercoe, Former Regional Support & Training Manager Postie NZ, 0277110889
- Rozelle Ngametua Vainepoto, Senior Branch Manager Postie NZ, 02102766546
- Chrissy Ape-Esera, Regional Support Hallensteins, 02108379516
Timeline
Retail Cluster Branch Manager
Postie Plus
04.2021 - 06.2025
Assistant & Stock Manager
Hallensteins Brothers
11.2020 - 04.2021
Retail Store Manager - St Lukes
Yd Menswear
11.2019 - 11.2020
Store Manager
Just Jeans
05.2019 - 11.2019
Store Manager
Taro Cash Menswear
04.2018 - 05.2019
Office Administrator/Receptionist
Mike Pero Real Estate
09.2017 - 12.2017
Primary Sport Administrator/Coach
COUNTIES MANUKAU SPORT
01.2013 - 01.2014
Bachelor of Art - Major in Maori Development and minor in Event Management
Auckland University of Technology
Certificate in Maori Performing Arts - Level 3
Te Wananga O Aotearoa
Certificate in Sport and Recreation - Level 4
Manukau Institute of Technology
Certificate in Social Services - Level 4
Manukau Institute of Technology
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