Natasha Robinson-Taaffe
Christchurch,Southbridge
Summary
I am Dedicated Professional Fundraiser with 11 years of experience,working on Not for profit and charity campaigns and fundraising pledges. Enthusiastic about supporting issues related to Children's charity's and animal protection. Im am a personable Fundraiser. Working on multiple campaign and pledged throughout my career Ive developed great rapport building skills ,Great Objection handling and Resilience. A mindful goal of mine whilst working on a campaign/Pledge is going in and performing my best pitch every time building everlasting relationships with donator's, Intern the charity I represent achieve their financial needs annually ! Personally, Building a great relationship and rapport with potential donors develops a good donor relationships for the charity going forward.
Overview
13
13
years of professional experience
Work History
Charity Representative
Cornucopiapo
01.2024 - Current
- Boosted fundraising results through engaging in persuasive conversations with potential donors.
- Enhanced team productivity by sharing best practices and working collaboratively to achieve fundraising targets.
- Increased donor conversion rates by utilizing effective listening skills to identify prospective donor motivations and aligning them with organizational objectives.
- Handled objections professionally and persuasively, turning hesitant prospects into committed donors.
- Streamlined operational processes, resulting in more efficient use of resources and funds.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with donors.
- Great Rapport building abilities
- Excelled in KPIS- excelled my daily and weekly targets and conversions.
Consultation Agent - Temporary Role
Grants Assist
02.2023 - 01.2024
- Conducted thorough research on industry trends, enabling more informed recommendations during consultations.
- Maintained strong relationships with funders through prompt responses to inquiries, sharing relevant programs and Government Grants available for their business,
- Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
- Assisted clients with financial analysis and budgeting, leading to improved financial health and stability.
Telemarketing/sales
Unity 4
01.2014 - 02.2023
- Cold calling potential supporters of certain charity’s, outbound calling, dictaphone, tele-sales, building great relationship and good rapport with potential clients, managing a small database, processing of contracts, data entry, KPI
- Boosted fundraising results through engaging in persuasive conversations with potential donors.
- Handled objections professionally and persuasively, turning hesitant prospects into committed donors.
- Consistently met or surpassed daily call quotas, contributing to the overall success of the fundraising campaign.
- Maintained accurate records of donor interactions, ensuring a seamless follow-up process for future campaigns.
- Increased donor retention by building rapport and effectively communicating the organization''s mission and goals.
Human Resources Assistant
My Job Space (Riccarton)
01.2013 - 04.2014
- CMS, telephone sales, personal face to face meeting with potential clients, create and designing company Job adverts and setting live jobs online on myjobspace.co.nz
- Maintained high client retention rate by providing exceptional customer service and anticipating client recruitment needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their recruitmnent needs promptly.
- Efficiently managed personnel files, while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork.
- Answered and redirected incoming phone calls for office.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
Account Assistant/Telemarketing/Sales Associate
Target Media (Christchurch, Riccarton)/
01.2012 - 03.2014
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues, demonstrated proficiencies in telephone sales, CMS - managing a small database of potential and existing clients, dealing with calmed upset/angry customers, researched and rapidly solved problems and rebuild client trust to prevent the loss of key accounts, database entry, fundraising for local schools and local services, reached personal targets while also supporting the team by reaching our team target to date, attention to detail, exemplary customer service delivery and team-player attitude, local networking and social media support
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
Skills
- Client Relationship Building
- Data entry proficiency
- KPI Driven
- Rapport building
- Resilience
- Customer Relations
- Goal-oriented mindset
- Sales and marketing
- Customer service
- Administrations
- Patience and Persistence
- Objection handling
- Business consulting
- B2B
References
- Grant, Ex-Manager, 0210414671
Timeline
Charity Representative
Cornucopiapo
01.2024 - Current
Consultation Agent - Temporary Role
Grants Assist
02.2023 - 01.2024
Telemarketing/sales
Unity 4
01.2014 - 02.2023
Human Resources Assistant
My Job Space (Riccarton)
01.2013 - 04.2014
Account Assistant/Telemarketing/Sales Associate
Target Media (Christchurch, Riccarton)/
01.2012 - 03.2014
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