Natashia Wilson
Auckland
Summary
Experienced medical receptionist with a strong background in customer service and relationship management. Expert in appointment scheduling and meticulous record-keeping, contributing to accurate patient data and optimized office workflows.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Glenfield Medical Centre
Glenfield
02.2022 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Verified patient information for accuracy and completeness.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Processed patient registrations and updates efficiently.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized medical records in compliance with regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments, and collected payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Receptionist
PhysioAction
Glenfield
03.2018 - 02.2022
- Oversaw front desk operations, creating a welcoming environment for clients.
- Scheduled appointments using Gensolve software to enhance patient coordination.
- Answered phone calls promptly, directing inquiries to appropriate staff members.
- Managed incoming mail and packages, ensuring timely distribution to relevant departments.
- Maintained inventory of office supplies, guaranteeing availability for daily operations.
- Organized materials and tidied reception area and treatment room for optimal presentation.
- Executed data entry tasks accurately across multiple computer systems, ensuring promptness.
Customer Service Representative
Debt Success
Northcote
06.2014 - 2018
- Managed incoming calls from fitness clubs in New Zealand and Australia regarding payment modifications.
- Handled inquiries on member payment suspensions and due date adjustments.
- Adapted to various organizational rules governing payment processes.
- Executed outbound calls to follow up on outstanding payments.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Receptionist
The Back Institute
North Shore and Greenlane
01.2014 - 09.2014
- Streamlined daily office operations, including patient greetings and appointment scheduling using Gensolve.
- Cultivated strong patient relationships to improve experience.
- Coordinated appointment scheduling to maximize office efficiency.
- Enhanced patient interactions to ensure satisfaction and retention.
Administrator
Radio Waves
06.2012 - 12.2013
- Coordinated daily two-way radio programming schedules to enhance operational efficiency.
- Maintained accurate equipment usage and inventory records to fulfill operational requirements.
- Processed customer orders and ensured timely pickups to improve service delivery.
- Executed routine cleaning of equipment to guarantee reliability and safety for customer use.
- Managed daily filing of invoices and year-end documentation to ensure financial accuracy.
- Entered accounts payable data daily to support financial operations.
- Conducted daily banking reconciliations to uphold financial integrity.
Claims Administrator
Sovereign Insurance
Takapuna, aukland
07.2010 - 02.2012
- Collated claim letters for efficient distribution through mailroom operations.
- Investigated necessity of cheque re-issuance while processing payments.
- Cleared potential claims and prioritized urgent applications for team allocation.
- Cancelled and reversed cheques in Salesforce to maintain accuracy.
- Maintained stationery cupboard, ordering supplies as needed to ensure readiness.
- Determined effective re-issuance of cheques to clients or providers.
Claims Administrator (compulsory Team)
Sovereign Insurance
Takapuna
03.2009 - 06.2010
- Managed authorization of Disability Claims up to $4,000, overseeing all claimant correspondence.
- Processed various claims including Disability Income Protection, Life, TPD, and Terminal Illness.
- Ensured timely disbursement of staff claims through effective coordination.
- Utilized CMS platform for handling Funeral Directors Association of New Zealand claims.
- Followed up on outstanding requirements to accelerate FDANZ payment processing.
Workpace Associate (Voluntary Team)
Sovereign Insurance
Takapuna
03.2008 - 03.2009
- Entered applicant details into Sovereign’s database, ensuring accuracy of information.
- Followed up with doctors for medical information via fax and phone.
- Coordinated with advisors to obtain missing information on forms.
- Updated client details, adjusting sum assured based on requests.
- Prepared anniversary letters utilizing mail merge functionality.
- Issued invoices promptly to maintain cash flow.
- Modified existing policies according to client specifications.
Education
Business Professional Program
01-2015
National Certificate in Business And Computing L3
01-2007
National Certificate Of Call Centre Operations
Through Warehouse Stationery
01-2004
Some College (No Degree) - Hotel Management
University of Durban
South AfricaSkills
- Customer service excellence
- Relationship management
- Confidential information handling
- High-pressure prioritization
- Team collaboration
Affiliations
I'm very passionate about healthy living, from exercise to food
Travel is another interest of mine
References
References available upon request.
Timeline
Medical Receptionist
Glenfield Medical Centre
02.2022 - Current
Receptionist
PhysioAction
03.2018 - 02.2022
Customer Service Representative
Debt Success
06.2014 - 2018
Receptionist
The Back Institute
01.2014 - 09.2014
Administrator
Radio Waves
06.2012 - 12.2013
Claims Administrator
Sovereign Insurance
07.2010 - 02.2012
Claims Administrator (compulsory Team)
Sovereign Insurance
03.2009 - 06.2010
Workpace Associate (Voluntary Team)
Sovereign Insurance
03.2008 - 03.2009
Business Professional Program
National Certificate in Business And Computing L3
National Certificate Of Call Centre Operations
Through Warehouse Stationery
Some College (No Degree) - Hotel Management
University of Durban