Nathalia Rossi dos Santos
Mt Maunganui, Tauranga,BOP
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Customer Advisor
Spark
10.2022 - Current
- Documented customer interactions in internal database to maintain complete customer service history.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed the end-to-end process for dispatching faulty devices under warranty or insurance claims.
Assistant/Duty Manager
Neighborhood Kitchen – Bar & Restaurant
10.2020 - 07.2022
- Oversaw and organized restaurant operations during assigned shifts, ensuring smooth and efficient service. Managed seating arrangements, handled customer reservations, and coordinated with kitchen staff to ensure timely service.
- Managed inventory control, ensuring adequate stock levels of essential supplies for smooth daily operations.
- Opened and closed the restaurant daily, ensuring accurate financial transactions. Balanced the cash register at the end of each shift and ensured all payments were processed correctly.
Rental Sales Agent
Avis Budget Group
05.2019 - 07.2020
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
- Kept detailed records of all transactions, facilitating efficient audits when necessary.
Bartender/Manager on Duty
The Hub Bar
04.2017 - 04.2019
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Waitress
Aubergine Restaurant
01.2016 - 12.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Customer Service Attendant
Localiza Rent a Car
12.2013 - 11.2015
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Guest Services Coordinator/Help Desk Agent
Hilton Hotel
06.2011 - 12.2013
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Maintained detailed records of guest preferences, enabling tailored services during return visits.
Customer Service Agent
TAM Airlines
12.2004 - 12.2009
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Education
Diploma - Business Management
AWI International Education Group
Auckland, NZ11-2017
Bachelor - Tourism
Universidade Anhembi Morumbi
Sao Paulo/BR11-2009
Skills
- CRM software
- Computer skills
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Shipping and receiving
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Customer Advisor
Spark
10.2022 - Current
Assistant/Duty Manager
Neighborhood Kitchen – Bar & Restaurant
10.2020 - 07.2022
Rental Sales Agent
Avis Budget Group
05.2019 - 07.2020
Bartender/Manager on Duty
The Hub Bar
04.2017 - 04.2019
Waitress
Aubergine Restaurant
01.2016 - 12.2016
Customer Service Attendant
Localiza Rent a Car
12.2013 - 11.2015
Guest Services Coordinator/Help Desk Agent
Hilton Hotel
06.2011 - 12.2013
Customer Service Agent
TAM Airlines
12.2004 - 12.2009
Diploma - Business Management
AWI International Education Group
Bachelor - Tourism
Universidade Anhembi Morumbi
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