Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nathalie Munoz

Queenstown

Summary

I am a reliable, enthusiastic, and hardworking professional with experience as a wholesale reservations consultant and in contact centre roles, along with several years in the hospitality industry. Through these positions, I have gained valuable skills and knowledge with a strong focus on customer service. I am eager to contribute to a company that supports growth and development, and I am currently seeking new challenges that will allow me to continue growing both personally and professionally.

Overview

12
12
years of professional experience

Work History

Wholesale Reservations Consultant & Contact Centre

Real NZ
01.2025 - Current
  • Respond to telephone, web chat, and email enquiries about RealNZ experiences, and actively promote these services.
  • Monitor and report on direct website bookings, respond to customer comments, and check rooming configurations to ensure bookings are accurate. Advise clients of any additional information required.
  • Build and maintain strong working relationships with RealNZ trade partners and Sales Teams.
  • Create, amend, and manage all types of bookings for direct guests, retail trade partners, and wholesale trade partners.
  • Work with systems such as Teams, Front, and FareHarbor.
  • Support the frontline team with the check-in process when needed.

Guest Service & Booking Agent Front Desk Receptionist

Skyline Queenstown
10.2023 - 12.2024
  • Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Promptly and professionally respond to guest inquiries via email or phone.
  • Resolved customer problems, complaints and handle special requests and coordinate with other departments.
  • Manage and create bookings for groups and direct guests, ensuring all booking information is accurate.
  • Learn and understand new systems such as Roller, ResDiary, and Salesforce, as necessary for the job.

Waitress & Bartender

Pedro’s By The Lake
08.2022 - 09.2023
  • Greeted new customers, discussed specials, and took drink and food orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.

Front of House - Barista

Market Kitchen Skyline Queenstown
08.2020 - 08.2022
  • Others

Front fo House - Barista

Patagonia’s Ice Creamery & Chocolateria
12.2018 - 11.2019
  • Others

Human Resources & Accounting Assistant

Frigorifico Pacifico Chile
01.2015 - 06.2016
  • Others

Auditing Assistant

Deloitte Chile, Concepcion
03.2013 - 12.2014
  • Others

Education

Bachelor - Accounting & Auditing

Catolica De La Santísima Concepcion University
12.2012

Skills

  • Customer Service
  • Team work & individual player
  • Calm under pressure
  • High attention to detail
  • Multitasking
  • Organization
  • Proactive problem-solver
  • Software experience: ResDiary - Front - Teams - FareHarbor - Roller - Salesforce (systems related to reservations)

LANGUAGES

Spanish - Native
English - Advance

Timeline

Wholesale Reservations Consultant & Contact Centre

Real NZ
01.2025 - Current

Guest Service & Booking Agent Front Desk Receptionist

Skyline Queenstown
10.2023 - 12.2024

Waitress & Bartender

Pedro’s By The Lake
08.2022 - 09.2023

Front of House - Barista

Market Kitchen Skyline Queenstown
08.2020 - 08.2022

Front fo House - Barista

Patagonia’s Ice Creamery & Chocolateria
12.2018 - 11.2019

Human Resources & Accounting Assistant

Frigorifico Pacifico Chile
01.2015 - 06.2016

Auditing Assistant

Deloitte Chile, Concepcion
03.2013 - 12.2014

Bachelor - Accounting & Auditing

Catolica De La Santísima Concepcion University

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Nathalie Munoz