Nathalie Munoz Srain
Queenstown,OTA
Summary
I am a reliable, enthusiastic, and hardworking professional with experience as an HR & Accounting Assistant and several years in the hospitality industry in New Zealand. Through these roles, I have gained valuable skills and knowledge, which I am eager to contribute to a company that fosters growth and development. I am currently seeking new challenges that allow me to continue improving both personally and professionally.
Overview
12
12
years of professional experience
Work History
Guest Service & Booking Agent /Front Desk Receptionist
Skyline Queenstown
10.2023 - Current
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promptly and professionally respond to guest inquiries via email or phone.
- Resolved customer problems, complaints and handle special requests and coordinate with other departments.
- Manage and create bookings for groups and FITs, ensuring all booking information is accurate.
- Learn and understand new systems such as Roller, ResDiary, and Salesforce, as necessary for the job.
Waitress
Pedro´s By The Lake
08.2022 - 09.2023
- Greeted new customers, discussed specials, and took drink and food orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Sennior Staff Barista / Bartender / FOH
Skyline Restaurant & Market Kitchen
12.2019 - 08.2022
- Trained new employees, sharing knowledge and expertise in coffee section, company procedures and customer relations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Helped head supervisor to manage and organize team´s breaks during service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency, and prepared drinks orders by accurately measuring and mixing house ingredients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front of House
Patagonia's Ice Creamery & Chocolaterie
12.2018 - 11.2019
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
Human Resources & Accounting Assistant
Frigorifico Pacifico Lta
01.2015 - 06.2016
- Maintain accurate and up-to-date employee records, including personal information, employment contract, evaluations and benefits documentation.
- Created and completed personnel action forms for hires, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Process payroll tasks, which include monitoring employee hours, annual leave, insurances and every payment according to every employee.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Used accounting software to prepare weekly and monthly financial reports.
Auditing Assistant
Deloitte Chile, Concepcion
03.2013 - 12.2014
- Created thorough audit reports with results, recommendations and conclusions.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
Education
Bachelor of Accounting & Auditing -
Catolica De La Santísima Concepcion University
Snowboard Instructor Level 1
NZSIA
New Zealand01-2024
Skills
- Customer Service
- Team work & individual player
- Calm Under Pressure
- Friendly with positive attitude
- Attention to detail
- Multitasking
- Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Guest Service & Booking Agent /Front Desk Receptionist
Skyline Queenstown
10.2023 - Current
Waitress
Pedro´s By The Lake
08.2022 - 09.2023
Sennior Staff Barista / Bartender / FOH
Skyline Restaurant & Market Kitchen
12.2019 - 08.2022
Front of House
Patagonia's Ice Creamery & Chocolaterie
12.2018 - 11.2019
Human Resources & Accounting Assistant
Frigorifico Pacifico Lta
01.2015 - 06.2016
Auditing Assistant
Deloitte Chile, Concepcion
03.2013 - 12.2014
Bachelor of Accounting & Auditing -
Catolica De La Santísima Concepcion University
Snowboard Instructor Level 1
NZSIA
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