Summary
Work History
Education
Skills
Certification
Generic

Nathan Dahm

Wellington,WGN

Summary

Ambitious Management Trainee with customer-focused approach. Talented leader, communicator and conflict manager with good multitasking and organizational skills with detailed expertise in legal aspects of employment.

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Work History

Trainee Manager

Mana McDonald's
Porirua, WGN
01.2022 - Current
  • Leading the Shift Level 4 National Qualification 90% completion with evidence of learning.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Explained services and products to customers in friendly and engaging way.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Conceptualized innovative sales solutions to increase company revenue.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer questions via telephone.

Crew and Crew Trainer

Johnsonville McDonald's
Wellington, WGN
02.2019 - 01.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Taught new team members correct procedures for all areas of operations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

Education

Bachelor of Commerce - Business Management

Victoria University of Wellington
Wellington, WGN
11.2024

Skills

  • Safe food handling
  • Complaint resolution
  • Till counting
  • Negotiation
  • Sanitation and cleaning
  • Staff education and training
  • Online training experience
  • Training program development
  • Employee training
  • Data organization
  • Teamwork and Collaboration
  • Project implementation
  • Sales expertise
  • Managerial skills
  • Accurate Money Handling
  • Team Leadership
  • Team Development
  • Training and Development
  • Opening and Closing Procedures
  • Teambuilding
  • First Aid/CPR

Certification

Available on request including recommendations, accomplishments, references, evidence of learning etc

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Nathan Dahm