Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nathan Gray

Christchurch,Hornby

Summary

I am a confident, considerate and driven individual. I excel in all areas of my current education and previous employment opportunities. I consistently prove myself as a focused and hardworking team player with a strong desire for self-improvement. I am not afraid to step out of my comfort zone and will always go the extra mile to deliver results.

Overview

6
6
years of professional experience

Work History

Banking Specialist

Westpac New Zealand
01.2023 - Current
  • Life insurance and Fire & general insurance sales.
  • Passed on advice on behalf of Westpac New Zealand as a nominated representative.
  • Suggested and cross-sold other products or services on approved loans that benefited customer.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.

Customer Service Representative

Westpac New Zealand
06.2022 - 01.2023
  • Interfacing with Mastercard Maintenance & contact centre voice channel systems.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Bartender

The Famous Grouse Hotel & Bar
05.2021 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Barista

BP Connect Rolleston
04.2018 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

Bachelor of Commerce - Finance & Management

University of Canterbury
Christchurch, NZ
06.2024

NCEA Level 3 -

Lincoln High School
2020

Skills

  • Banking Document Preparation
  • Banking Product Sales
  • Customer Relationship Management
  • Financial Reporting
  • Pleasant and Personable
  • Consumer Credit Reports
  • Loan Approval
  • Complete Loan Applications

Websites

Timeline

Banking Specialist

Westpac New Zealand
01.2023 - Current

Customer Service Representative

Westpac New Zealand
06.2022 - 01.2023

Bartender

The Famous Grouse Hotel & Bar
05.2021 - 06.2022

Barista

BP Connect Rolleston
04.2018 - 01.2022

Bachelor of Commerce - Finance & Management

University of Canterbury

NCEA Level 3 -

Lincoln High School

Similar Profiles

CREATE PROFILE
Nathan Gray