Nathan Mikaera
Halcombe,MWT
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Branch Manager
PlaceMakers
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Operations Manager
PlaceMakers
04.2018 - 05.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
PlaceMakers
06.2015 - 04.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Revenue Generation
- Staff Supervision
- Excellent Work Ethic
- Financial Analysis
- Staff Management
- Project Management
- Event Planning
- Time Management
- Supply Chain Management
- Customer Service
- Multitasking Abilities
- Qlik Tech QlikView
Accomplishments
- Improved employee satisfaction and reduced turnover 91%%.
- Supervised team of 20 staff members.
- Increases YOY sales 9 of the last 12 months
Timeline
Branch Manager
PlaceMakers
05.2021 - Current
Operations Manager
PlaceMakers
04.2018 - 05.2021
Operations Manager
PlaceMakers
06.2015 - 04.2018
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