NATHAN MILLER
Papakura,Karaka
Summary
Experienced manager, customer service representative, and salesman. Demonstrated ability in sales, client relationship management, and staff management. Approachable individual with a strong work ethic, integrity, and a meticulous approach to all tasks. I believe that my strong interpersonal skills would greatly complement any successful team or organization.
Overview
9
9
years of professional experience
Work History
Floor Manager – Electrical
Harvey Norman
09.2022 - 09.2023
- Responsibilities included: Assist Proprietor in managing the sales floor to achieve sales, gross profit, and other targets while minimizing expenses
- Maintain stock at accepted levels
- Management of Sales Consultants in conjunction with the Proprietor including rostering, setting targets, performance coaching, training, and driving sales
- Generate and review reports and monitor the performance of Sales Consultants
- Delegate tasks to employees and monitor completion
- Sell department products to achieve sales, gross profit, and other targets
- Prepare compliant finance applications as required
- Fulfill online orders
- Process sales transactions when required
- Provide exceptional customer service by managing staff to attend to customer queries, follow up on undelivered sales, and resolve customer issues in a manner that promotes our brand
- Plan and implement department pricing and presentation functions to maximize sales and visual aesthetics including merchandising, cleaning, ticketing, displaying promotional and advertising material, and product assembly
- Assist with stock-take preparation and execution
- Comply with procedures and processes essential to achieving department requirements
- Maintain knowledge of compliance obligations relevant to this leadership role, including consumer law and privacy requirements
- Complete training and attend employee meetings in relation to product knowledge and compliance requirements.
Head of Department Audio/Visual Manager
Harvey Norman
06.2021 - 09.2022
- Responsibilities included: Liaise with and assist the Store Manager in the management of stock including buying and ordering
- Liaise with and assist the Store Manager with merchandising including floor stock movement and displays
- Achieve agreed sales and GP targets as set by the Proprietor
- Provide staff with effective information, assistance and leadership at all times
- Communicate with staff to ensure that all Sales, Gross Profit, Aged Stock and any other store targets are reached
- Ensure the highest standards of service are displayed at all times.
Sales Representative - Electrical
Harvey Norman
12.2019 - 06.2021
- Responsibilities included: Work with customers to select and recommend products, and services, create solutions while ensuring a smooth sales process
- Working in a team environment to achieve targets set by the proprietor
- Assist customers with finance applications
- Adaptable to customer-specific needs
- Demonstrate product knowledge and expertise.
Department Manager – Chilled/Frozen
Four Square
12.2018 - 11.2019
- Responsibilities included: Just-in-time inventory management utilizing analytics from SAP inventory management system
- Overseeing departments to execute the store business plan including hitting set KPIs
- Supervision of staff to ensure a high level of customer experience.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Customer Service Representative
Noel Leeming
02.2018 - 09.2018
- Responsibilities included: Deliver an excellent standard of customer service to both internal and external customers, ensuring positive outcomes
- Handle and resolve customer complaints and repair bookings
- Assist sales team, complete sale purchasing, assist with finance applications.
- Handled customer inquiries and suggestions courteously and professionally.
- process sale transactions through POS
Customer Service Representative
Spark Contact Centre
09.2016 - 01.2018
- Responsibilities included: Answering incoming calls from clients to learn about and address their needs, complaints, or other issues with products or services
- Up sell/cross sell or recommend Mobile, Broadband products and services to achieve sales targets
- Use and operate CRM.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Harvey Norman Outlet
11.2014 - 09.2016
- Responsibilities included: Work with customers to select and recommend products, services and create solutions while ensuring a smooth sales process
- Working in a team environment to achieve team targets set by the proprietor
- Assist customers with finance applications
- Demonstrate product knowledge and expertise.
Education
Retailing
Service IQ NZQCF
08.2023
Completion Whiteware Sales Academy -
Harvey Norman
01.2020
Completion Cookware Sales Academy -
Harvey Norman
01.2020
Hospitality Level 2 -
NorthTec Polytechnic
Whangarei, New Zealand01.2011
Vocational Studies Level 2 -
NorthTec Polytechnic
Whangarei, New Zealand01.2011
Skills
- Excellent communicator,
- Negotiator and influencer
- Able to build credibility and trust
- Results oriented
- Able to identify, assign and deliver on priorities to achieve critical objectives
- Product Presentation
- Inventory Management
- Department Management
- Team Training and Development
- POS Systems
- Customer Relations
- Complaint Resolution
- Delegation skills
- Leadership abilities
- Store maintenance
- Problem-Solving
References
- Gail Humm, Harvey Norman Electrical Operations Whangarei, 0211440611
- Lucain Macdonald, Harvey Norman Computers Proprietor, 0279007471
Timeline
Floor Manager – Electrical
Harvey Norman
09.2022 - 09.2023
Head of Department Audio/Visual Manager
Harvey Norman
06.2021 - 09.2022
Sales Representative - Electrical
Harvey Norman
12.2019 - 06.2021
Department Manager – Chilled/Frozen
Four Square
12.2018 - 11.2019
Customer Service Representative
Noel Leeming
02.2018 - 09.2018
Customer Service Representative
Spark Contact Centre
09.2016 - 01.2018
Sales Representative
Harvey Norman Outlet
11.2014 - 09.2016
Retailing
Service IQ NZQCF
Completion Whiteware Sales Academy -
Harvey Norman
Completion Cookware Sales Academy -
Harvey Norman
Hospitality Level 2 -
NorthTec Polytechnic
Vocational Studies Level 2 -
NorthTec Polytechnic
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