Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Murphy

Summary

I have 14 years’ experience in electrical wholesales. Across counter sales, inwards goods, and management. Strong background in building and maintaining relationships with both customers and suppliers, including negotiating pricing and managing stock requirements. Proven ability to streamline operations, improve client satisfaction, and support team goals. Organised, dependable, and confident handling multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Branch Manager

Radcliffe Electrical
07.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed strong relationships with vendors to negotiate competitive pricing, resulting in cost savings for clients.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Sales Representative

Radcliffe Electrical
01.2023 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Inside Sales Representative

R Redpaths Ltd
07.2020 - 12.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Inwards/outwards Goods

R Redpaths Ltd
10.2019 - 06.2020
  • Developed strong relationships with carriers, ensuring cost-effective and on-time deliveries.
  • Operated forklifts and hand trucks to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.

Branch Supervisor

R Redpaths Ltd
01.2015 - 09.2019
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Assigned job roles and oversaw performance.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Developed relationships with clients for increased loyalty.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Education

NCEA -

Dunstan High School
Alexandra, NZ

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Product and service knowledge
  • Warehouse Management
  • Cycle counting
  • Stock replenishment
  • Stock Forecasting
  • Willing to Learn
  • Positive Attitude

Timeline

Branch Manager

Radcliffe Electrical
07.2024 - Current

Sales Representative

Radcliffe Electrical
01.2023 - 07.2024

Inside Sales Representative

R Redpaths Ltd
07.2020 - 12.2022

Inwards/outwards Goods

R Redpaths Ltd
10.2019 - 06.2020

Branch Supervisor

R Redpaths Ltd
01.2015 - 09.2019

NCEA -

Dunstan High School

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Nathan Murphy