Kendall Smith
Wellington, New Zealand,WGN
Summary
Best described as determined, I’m a go-to person for getting things done efficiently and effectively – not just completed but delivered on deadline and to a high standard. I am passionate about growing projects from nothing to extraordinary.
I’ve learnt early on to take responsibility and ownership. I am honest, loyal, motivated and independent. I am also straightforward and competitive.
Most interested in roles that allow me to oversee projects and people; I’m passionate about helping others to prioritize and am very particular about details.
Overview
6
6
years of professional experience
Work History
HR & Recruitment Coordinator
McDonald's Horton Group
04.2023 - Current
- Established a strong rapport with candidates throughout the entire recruitment lifecycle, contributing positively towards their overall experience.
- Enhanced candidate experience through timely communication and providing interview feedback.
- Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
- Scheduled and conducted [Number] interviews each week.
- Distributed employee engagement surveys to identify areas of improvement.
Availability Manager
The Warehouse Upper Hutt
07.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Officer
Inland Revenue Department
09.2019 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Business Administration
Strictly Savvy
Upper Hutt, NZ01-2018
Diploma - Business Administration
Career Acadamey
Upper Hutt, NZ01-2017
Certificate - Bookkeeping
Career Academy
Upper Hutt, NZ01-2017
Skills
- HR policies and procedures
- Onboarding processes
- Job posting optimization
- Resume screening
- Candidate sourcing
- Interviewing techniques
- Administrative skills
Timeline
HR & Recruitment Coordinator
McDonald's Horton Group
04.2023 - Current
Availability Manager
The Warehouse Upper Hutt
07.2022 - 03.2023
Customer Service Officer
Inland Revenue Department
09.2019 - 07.2022
No Degree - Business Administration
Strictly Savvy
Diploma - Business Administration
Career Acadamey
Certificate - Bookkeeping
Career Academy
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