Nathan Siva
Auckland,AUK
Summary
Resourceful Network Engineer committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance, operational and end user issues. Passionate about using service provider knowledge in domain best practices. Specialize in designing, implementing, maintaining, and troubleshooting network infrastructures.
Overview
18
18
years of professional experience
Work History
Network Engineer
Plan B Limited
05.2022 - Current
- Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimisation.
- Securing network systems by establishing and enforcing policies, defining and monitoring access.
- Providing support and technical assistance to network users.
- Physical installation of equipment.
- Assisting with pre-sales Network design and proposals.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Ensuring level of customer communication is kept high.
- Interfacing with customers.
- Liaison, Escalations and Relationship building with Network operators, 3rd party service providers and ISP's.
- Ensuring that deliverables and deadlines are met on projects.
- Document, update and own solution diagrams.
- Determining appropriate configurations of telecommunication hardware and software.
- Assessing needs for updates, upgrades, enhancements, preventive maintenance, and new systems by monitoring telecommunications systems.
NOC Analyst
Plan B Limited
06.2021 - 05.2022
- Implementing new solutions to improving the efficiency of network.
- Coordinate with Client and provide resolution for the technical issue.
- Hands-on experience in working with MPLS networks, utilizing BGP and OSPF routing protocols.
- Installing, configuring, and supporting network equipment including routers, switches, firewall to maximize network efficiency and security.
- Reporting network status to key Stakeholders, Generating RCA report and submit to client for priority issue.
- Procuring network equipment and managing subcontractors involved with network installation.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Updating network equipment to the latest firmware releases.
- Managing Data Centre.
Senior Network Engineer
Sify Technologies Ltd
06.2015 - 07.2017
- Mentor team member on technical issues.
- Providing end to end support to Managed service customers on Level 2.
- Providing on-call support and resolution within 4 hours.
- Troubleshoot the connectivity on Layer 3 and Layer 2 for customers.
- Conducting Auto-Failover between customer WAN links using routing protocols.
- Identify and resolve problems on high end switches, routers, firewalls.
- Document network configurations, procedures and troubleshoot.
Team Leader - Hardware & Network Support
Medrona Billing Services Pvt Ltd
12.2009 - 05.2015
- Maintaining and supporting client's networks, VoIP installations round the clock.
- Managing and maintaining servers, nodes and printers.
- Applying user policies in Firewalls and monitoring breached sites by users.
- Configuration of client mail and troubleshooting network printers and switches.
- Configuring and troubleshooting Windows operating system on all systems.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Network Engineer
Sify Technologies Ltd
12.2005 - 12.2009
- Providing on-call support to corporate customers for first time implementation of services.
- Provisioning of VPN, Internet, Domestic and International MPLS-VPN (L2, L3) services to customers.
- Implementing and troubleshooting on the routing protocols.
- Resolving TACs related to network issues.
- Coordinating with upstream providers for new implementation of international customers.
Education
Post Graduate Diploma - Computing
Unitec Institute of Technology
Auckland, AUK04.2019
Bachelor of Technology - Information Technology
Sri Sairam Engineering College
India07.2001
Skills
Networking Protocols: TCP/IP, OSPF, EIGRP, BGP, MPLS
Routing and Switching: Cisco, Juniper, Fortinet, Meraki
Network Security: Fortinet firewall, VPN, IPS, Cisco ACLs
Network Design: LAN, WAN, DC networks
Network Troubleshooting: Core and customer (Wireshark, IPerf)
Network monitoring and Management: Solarwinds
Timeline
Network Engineer
Plan B Limited
05.2022 - Current
NOC Analyst
Plan B Limited
06.2021 - 05.2022
Senior Network Engineer
Sify Technologies Ltd
06.2015 - 07.2017
Team Leader - Hardware & Network Support
Medrona Billing Services Pvt Ltd
12.2009 - 05.2015
Network Engineer
Sify Technologies Ltd
12.2005 - 12.2009
Post Graduate Diploma - Computing
Unitec Institute of Technology
Bachelor of Technology - Information Technology
Sri Sairam Engineering College
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