Nathan William Stuart Somerville

• Collaborated with other departments to streamline processes and improve overall efficiency.
• Developed and implemented agency policies and procedures to ensure compliance with regulations.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Coordinated cross-functional teams to ensure timely delivery of products and services.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Provided friendly and professional assistance to employees, visitors and customers.
• Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
• Reviewed monthly sales reports to identify areas of improvement and growth opportunities.

• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
• Collaborated with staff to maximize customer satisfaction, streamline procedures
• Maintained professional manner in stressful circumstances , effectively diffused situations and addressed internal and customer related issues through strategic resolutions
• Reviewed employee performance at the end of every shift and delivered constructive feedback to improve performance
• Extended existing customer relationship through extensive communication
• Collaborated with upper management to improve productivity of operations.
• Managed 10-person team handling kitchen and front of house operations in a fast-paced work environment.

Achievement

Given the managerial responsibilities of creating and training of process improvement and procedures for different areas with the company.

• Upheld operating procedures and safety standards to maximize guest satisfaction.
• Developed goals and plans to prioritize, organize and accomplish daily service tasks.
• Maximized profit and revenue through upselling and cross-selling techniques.
• Performed additional duties to facilitate the restaurant’s operations
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Delivered high level of quality service to each customer, resulting in consistent, positive feedback from guests.

Achievement

Promoted to second in command(2IC) as recognition of leadership skills amongst 7 peer employees.