Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Nathanael Kelly

Saint Kilda,OTA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Customer Champion

OneNZ
02.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Jewellery Salesperson

Michael Hill Jewellers
10.2021 - 02.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Ice Team Member

Dunedin Ice Stadium
08.2020 - 10.2021
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Served customers and followed outlined steps of service.

Education

Bachelor of Arts - Education

University of Otago
Dunedin, OTA

Skills

  • Talented salesperson
  • Problem-Solving
  • Active Listening
  • Flexible and Adaptable
  • Critical Thinking
  • Retail knowledge
  • Energy and Physical Stamina
  • Attention to Detail
  • Customer Service

Accomplishments

  • Awarded "Players Player of the Year" for the University of Otago Rugby League team in 2021.
  • Awarded "Best Rookie Coach" for coaching the u13 Dunedin Hammerheads in 2021.
  • Awarded "Top 5 Student" in first year of Primary Education study at the University of Otago in 2020
  • Represented Otago at age grade and weight grade level in rugby union (u65kg, u16, u18, u21 Colts, and u21 Māori Colts)

References

References


  • Jacqui Whibley - Michael Hill Jewellers, Manager. 0274743246
  • Stevie Kelly - OneNZ, Facilitator. 021404314
  • Molly Philip - OneNZ, Floor Lead. 0276052216

Timeline

Customer Champion

OneNZ
02.2022 - Current

Jewellery Salesperson

Michael Hill Jewellers
10.2021 - 02.2022

Ice Team Member

Dunedin Ice Stadium
08.2020 - 10.2021

Bachelor of Arts - Education

University of Otago

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Nathanael Kelly