Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Te Whaiti

Hastings,HKB

Summary

I consider myself a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have plentiful experience stepping into roles and quickly making positive changes to drive company success. I like to place a big focus on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I have experience in team management, rostering, cash handling and plenty more.

Throughout my years of being involved in Hospitality and Retail I have gained a vast amount of experience and skills through it all. I have always had a passion for people and have always been known as a social bug. I am always eager and ecstatic to learn and provide the necessary help and support that is needed for the team and company I am working for. I also like to explore and challenge aspects that bring benefits to the growth of either an individual or team.

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Finally, I am outgoing and provide a warm atmosphere. I bring valuable energy and can add new perspectives on different situations.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Hallenstein Brothers
Hastings, Hawke’s Bay
11.2023 - Current
  • Was able to provide exceptional sale results and exceed sales expectations, therefore, resulting in a store promotion and solidifying a higher status within the company
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Built and maintained strong working relationships with team members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Executed merchandising strategies to support store sales growth.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Retail Store Assistant Manager

Hallenstein Brothers
Hastings, Hawke’s Bay
11.2021 - 11.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer and team satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Duty Manager

Breakers Hastings
Hastings , Hawkes Bay
04.2018 - 10.2021
  • Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with upper management to improve productivity of operations.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Crew Member

McDonalds
Hastings, Hawkes Bay
08.2016 - 02.2018
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

High School Diploma -

St Johns College
Hastings
12.2018

Skills

  • Team Contributions
  • Workplace Efficiency
  • Company standards
  • Product cross-selling
  • Time management
  • Friendly, positive attitude
  • Work ethic
  • Team building
  • Leadership
  • Team management
  • Cash register operation
  • Payment processing
  • Customer assistance
  • Relationship building

Timeline

Retail Store Manager

Hallenstein Brothers
11.2023 - Current

Retail Store Assistant Manager

Hallenstein Brothers
11.2021 - 11.2023

Duty Manager

Breakers Hastings
04.2018 - 10.2021

Crew Member

McDonalds
08.2016 - 02.2018

High School Diploma -

St Johns College
Nathaniel Te Whaiti