Nathália De Almeida Trintim
Tauranga,BOP
Summary
Seasoned Business Analyst offering 6 years of Financial technology industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant in Quality Control
Seeka Huka Pak
03.2023 - Current
- In Quality Control - Undertake reject analysis, compute and report for Managers and Supervisors.
- Prepare samples for laboratory analysis.
- Routine of fruits check, including: counting, weights and temperature while maintaining open communication about results with QC team.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Product Manager
Cappta
02.2022 - 09.2022
- Build strong relationship with stakeholders and know its customer's challenges through surveys and regular interactions with them and internal teams.
- Search for problems/opportunities through quantitative and qualitative data, using BI and UX Research as tools.
- Connect different company areas with project: Logistics, Financial, COF, Risk, Commercial, and CX.
- Prioritize product solutions (backlog).
- Managed cross-functional teams to commercialize new products and drive improvements.
Business Analyst
Cappta
01.2021 - 02.2022
- Develop and execute strategies (commercial, marketing, and operational) together with Stone partners and different areas of Company.
- Define and monitor project/product KPIs and OKRs.
- Assist in product evolution and customer journey improvement (UX, developers).
- Building operational flows with internal teams for strategic partnership projects.
- Managed over 30 customer calls per day.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Increased sales by 15%
Senior Quality and Process Analyst
Stone Pagamentos
09.2019 - 02.2021
- Evaluate services provided by Inbound and Retention teams, transforming identified points of improvement into practical actions with leaders.
- Implement and manage audit process in inside sales team.
- Communicate needs of sales team regarding platform to CRM developers (Product Owner role).
- Predictive determination of CSAT offenders and reduced negative impacts on inbound and churn contractual negotiations by 34%.
- Increased efficiency and team performance by implementing actionable process improvements.
Process Simulation
Universidade Federal Fluminense
03.2015 - 07.2018
- Responsible for program tests and bringing feedback to developer.
- Analyze and predict liquid behavior in high pressures managing computational chemistry data.
- Feed data bank with over 1000 datas used to base research.
Education
Bachelor - Chemical Engineering
Universidade Federal Fluminense
RJ, Brazil08.2018
Skills
- Customer Targeting
- Product Development
- Business Requirements
- Critical Thinking
- Reporting Skill
- Process Documentation
- Process Improvement Initiatives
- Microsoft Excel, Power Point and Word
- Customer Buying Habits
Additional Information
- Volunteer Research Project Assistant at Alliance Manchester Business School
Certification
- Backlog Management License - WildTech
- Business Model Canvas License - Alura
- Digital Product Management License - Alura
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant in Quality Control
Seeka Huka Pak
03.2023 - Current
Assistant Product Manager
Cappta
02.2022 - 09.2022
Business Analyst
Cappta
01.2021 - 02.2022
Senior Quality and Process Analyst
Stone Pagamentos
09.2019 - 02.2021
Process Simulation
Universidade Federal Fluminense
03.2015 - 07.2018
Bachelor - Chemical Engineering
Universidade Federal Fluminense
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