Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Navdeep Kaur

Summary

Ambitious, career-focused, responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated job-seeker with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Village Superette
, Gisborne
06.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assistant Manager

Huxley Road Dairy
, Gisborne
11.2022 - 02.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.

Education

Postgraduate Diploma in Information Technology -

Eastern Institute of Technology
Napier, NZ
2023

Master of Computer Application -

Guru Nanak Dev University
Punjab, India
2021

Bachelor of Computer Application -

Guru Nanak Dev University
Punjab, India
2018

Skills

  • Customer Service
  • Interpersonal Skills
  • Positive and Professional
  • Multi-Task Management
  • Can-do Attitude
  • Microsoft Office
  • HTML, CSS, Java
  • Power BI
  • Problem-Solving Abilities
  • Active Listening

Timeline

Customer Service Representative

Village Superette
06.2023 - Current

Assistant Manager

Huxley Road Dairy
11.2022 - 02.2023

Postgraduate Diploma in Information Technology -

Eastern Institute of Technology

Master of Computer Application -

Guru Nanak Dev University

Bachelor of Computer Application -

Guru Nanak Dev University
Navdeep Kaur