Summary
Education
Skills
References
Certification
Timeline
Work History
Generic
Navdeep Kaur

Navdeep Kaur

Pokeno,Auckland

Summary

A dedicated and experienced Duty Manager with a proven track record of efficiently managing daily operations in a busy café environment. Known for delivering top-tier customer service and fostering a positive atmosphere for both customers and staff. My strong foundation in administrative roles enhances my organizational skills, enabling me to excel in hands-on management. Additionally, I have volunteered as an immigration assistant, honing my ability to navigate complex processes with precision. Holding a degree in Information Technology, I bring a technical background that further diversifies and strengthens my skill set.

Education

Post Graduation Diploma - Information Technology

Whitecliffe Institute of IT
Auckland, NZ
02.2021 - 02.2022

Bachelor of Technology - Computer Science

A.K.T.U
Lucknow, India
08.2015 - 08.2019

Skills

  • Complete understanding of POS System Operation
  • Time management skills
  • Methodical, accurate, and patient
  • Able to make decisions on the spot
  • Able to work well under pressure and meet deadlines
  • Able to work well as part of a team
  • Skilled in verbal and written communication
  • Quality assurance
  • Excellent cash-handling skills
  • Excellent verbal and written communication
  • Technical skills: Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook

References

Available on Request.

Certification

  • Microsoft 365
  • Administrative Professional Foundations
  • Completed Training in Django using Python, HTML & CSS, and Core Java

Timeline

Immigration Assistant (Volunteer)

Harman Immigration saervices
03.2024 - Current

Duty Manager

Coffee Club Cafe
09.2023 - Current

Post Graduation Diploma - Information Technology

Whitecliffe Institute of IT
02.2021 - 02.2022

Bachelor of Technology - Computer Science

A.K.T.U
08.2015 - 08.2019

Work History

Duty Manager

Coffee Club Cafe
Bombay, Auckland
09.2023 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in a dynamic work environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.

Immigration Assistant (Volunteer)

Harman Immigration saervices
Pokeno, Auckland
03.2024 - Current
  • Corresponded with current and prospective clients to obtain information and enable effective case development.
  • Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
  • Interacted with telephone callers and answered questions about immigration attorneys' services.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Kept case files updated, accurate and aligned with requirements.

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Navdeep Kaur