Summary
Overview
Work History
Education
Skills
References
Timeline
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Navdeep Kaur

Howick,Auckland

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Cafe Manager

Mission bay café
02.2022 - Current
  • Hire and on board new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies as needed.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Add new menu items based on seasonality and customers preferences.
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation.

Restaurant Manager

De Fontein Belgian Beer Cafe
11.2018 - 02.2022
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Adhered to all health department regulations regarding food storage and preparation.

Restaurant Manager

Urban Spice, Beach land Junction
08.2016 - 11.2018

Retail Sales Professional

Professional Sales Ltd
02.2016 - 08.2016
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed cash, credit card and check payments accurately.
  • Created attractive displays to draw attention to specific products or promotions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Greeted customers to determine wants or needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conducted price comparisons between competitors in order to remain competitive in the market.

Event Supervisor

Ellerslie Event Centre
07.2015 - 02.2016
  • Attended and participated in industry events.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Tracked payments, balances and registrations for various events.
  • Managed guest lists, seating charts and check-in procedures at events.
  • Coordinated transportation services for guests when necessary.
  • Recruited additional staff members when necessary based on workload requirements.
  • Provided guidance and direction to vendors regarding set-up, tear-down, delivery.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.

Education

Skills

  • Market Tracking
  • Cost Controls
  • Sales Tracking
  • Computation
  • Business Marketing
  • Customer Engagement
  • Event Preparation
  • Staff Management
  • Expiration Monitoring
  • Coffee Shop Operations

References

References available upon request.

Timeline

Cafe Manager

Mission bay café
02.2022 - Current

Restaurant Manager

De Fontein Belgian Beer Cafe
11.2018 - 02.2022

Restaurant Manager

Urban Spice, Beach land Junction
08.2016 - 11.2018

Retail Sales Professional

Professional Sales Ltd
02.2016 - 08.2016

Event Supervisor

Ellerslie Event Centre
07.2015 - 02.2016

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Navdeep Kaur