Navdeep Kaur
Takanini,Auckland
Summary
Friendly and tactful professional skilled in delivering exceptional customer service. History of fostering relationships through informed product recommendations and support. Excellent verbal communication abilities enhance customer engagement and satisfaction. Actively pursuing a role with a forward-thinking employer.
Overview
9
9
years of professional experience
Work History
Production Operator
Plow Food
Auckland, AUK
06.2024 - Current
- Managed operation of production machines to produce items per specifications.
- Regularly inspected products to ensure high-quality standards were met.
- Accurately recorded production data, optimizing tracking and reporting.
- Oversaw monitoring of production processes, quickly resolving malfunctions.
- Ensured adherence to safety protocols in all operational activities.
- Worked jointly with other departments to streamline the production process.
Customer Service Representative
Mobil Ormiston Road
Auckland, AUK
02.2023 - 05.2024
- Executed cash handling procedures with accuracy and attention to detail.
- Demonstrated barista skills while preparing hot food items efficiently.
- Delivered exceptional customer service by warmly engaging customers and addressing inquiries.
- Ensured compliance with department sanitation, cleanliness, and safety standards.
- Maintained open communication with supervisors regarding issues and suggestions.
- Actively participated in team meetings to foster collaboration and information sharing.
- Completed additional assigned duties as required, contributing to overall operational success.
Customer Service Representative
Gull Wiri, Bollywood Station Wiri
Auckland, AUK
07.2020 - 10.2022
- Managed cash handling processes diligently to ensure accuracy.
- Enhanced customer satisfaction by fostering a welcoming atmosphere and showcasing product knowledge.
- Adhered strictly to sanitation and safety standards within the department.
- Contributed to team discussions during scheduled meetings for improved dynamics.
- Communicated problems and suggestions for improvement to supervisors effectively.
- Prepared hot food while complying with safety protocols.
- Applied barista skills to create high-quality drinks efficiently.
- Executed additional duties as required, reflecting a proactive approach.
Customer Service Officer
Intelenet Global Services
Kolkata, West Bengal, India
08.2016 - 10.2019
- Organized records to enhance retrieval efficiency.
- Handled customer inquiries and provided timely responses.
- Scheduled client appointments to optimize service delivery.
- Answered customer phone calls, ensuring prompt assistance.
- Verified documentation and processed payments for disbursement requests.
- Introduced promotions and opportunities to customers to drive engagement.
Education
Bachelor of Commerce - Financial & Accounting
University of Calcutta
Kolkata, West Bengal, IndiaDiploma - Financial & Banking
NIIT
Skills
- Service excellence skills
- Financial transactions handling
- Upselling strategies
- Marketing initiatives and promotions
- Timeliness and deadlines focus
- Detail-oriented approach
- Stockroom operations knowledge
- Service orientation mindset
- Organized methodology
- Reliable flexibility and punctuality
- Friendly demeanor in teamwork
- Independent motivation traits
- Responsible work ethic and dedication
- Integrity with loyalty
ADDITIONAL INFORMATION
Non smoker
Timeline
Production Operator
Plow Food
06.2024 - Current
Customer Service Representative
Mobil Ormiston Road
02.2023 - 05.2024
Customer Service Representative
Gull Wiri, Bollywood Station Wiri
07.2020 - 10.2022
Customer Service Officer
Intelenet Global Services
08.2016 - 10.2019
Diploma - Financial & Banking
NIIT
Bachelor of Commerce - Financial & Accounting
University of Calcutta